Choicehotels

Choicehotels

Front Office Representative

Phoenix AZ - Radisson Hotel Phoenix Airport

Sponsorship not specifiedDetected 13 days ago
ExpressAccountingCustomer SupportCommunicationPublic Speaking

About the role

  • Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice ® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper
  • upscale to midscale, extended stay and economy enables Choice ® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges ® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized

Responsibilities

  • his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment.

Requirements

  • The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction.
  • Performs other duties required to provide the service brand behavior and genuine hospitality
  • Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
  • Strong customer service experience required
  • Ability to push/pull up to 30lbs
  • Ability to stand, stoop or bend for entire shift
  • Ability to lift up to 20 pounds

Nice to have

  • Ensure a delightful, seamless arrival and departure for our guests.
  • Greets guest and processes hotel registration and other transactions
  • Keeps current on hotel accommodations, services and local attractions
  • Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
  • Records resolutions to guest complaints on the "Make it Right" log
  • Works with other departments as appropriate to arrange for services requested by the guest
  • Stays current with developments in the hotel by reviewing and updating the communication log
  • Prepares end of shift summaries and communications for management and other shifts

Equal opportunity

  • Choice Hotels International is an equal opportunity employer and affirmative action employer.
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This listing is sourced directly from Choicehotels's careers page and normalized into a canonical job model.