Asana
Digital & Scaled Customer Success Program Manager
Chicago · Mid
Sponsorship not specified$147k-$167kDetected 1 day ago
Customer SuccessCollaborationMentoring
Stay score
odds of building a lasting career here
57Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 20 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card follow-through: 82%
Of 17 labor certifications old enough to have been used, 3 expired without the employer filing the next step. Median time from filing to decision: 486 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
8 transfer filings in the last year, covering 8 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency.
- This role is based in our Chicago office with an office-centric hybrid schedule.
Responsibilities
- Proven ability to design, build, and run customer journey orchestrations in tools such as Iterable, Outreach, Gainsight, or similar, including lifecycle stage definition, trigger logic, and audience management.
- Strong program build discipline with experience maintaining playbooks, managing governance processes, and ensuring quality before programs go live.
- Clear, organized communicator who builds alignment across stakeholders and obtains appropriate sign-off before implementing program changes.
- Career coaching & support
Requirements
- 4+ years of experience in Customer Success, CS Operations, or Marketing Automation, with at least 2 years building digital programs in a B2B SaaS environment.
Skills
- The standard in-office days are Monday, Tuesday, and Thursday.
- Most Asanas have the option to work from home on Wednesdays.
- What you'll achieve
- Digital Program Execution:
- Program Governance & Quality:
- Vendor Partnership Management:
- Playbooks & Enablement:
- Scaled Content Delivery:
- Commercial & Cross-Functional Alignment:
Compensation
- Our comprehensive compensation package plays a big part in how we recognize you for the impact yo u have on our path to achieving our mission.
Benefits
- Mental health, wellness & fitness benefits
- Inclusive family b uilding benefits
- Long-term savings or retirement plans
Company info
- Asana is a leading platform for human + AI collaboration.
- Millions of teams around the world rely on Asana to achieve their most important goals, faster.
- Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation.
- We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly.
- With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
- We believe in supporting people to do their best work and thrive.
- Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company.
- Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
- We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
This listing is sourced directly from Asana's careers page and normalized into a canonical job model.