Harper
Customer Service Associate
San Francisco · Full-time
Stay score
odds of building a lasting career here
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- You're on the phone with business owners all day-inbound and outbound-from our office in downtown San Francisco.
- an early one for East Coast customers and a later one through the West Coast close.
- You'll be assigned to one based on business need.
Responsibilities
- Take the list to zero - Payments, documents, at-risk cancellations, renewals
- Own the whole answer - Track down the document, the payment link, or the one person who can unblock it
- Take the list to zero - Payments, documents, at-risk cancellations, renewals; an empty list at the end of your shift is the whole game
- Own the whole answer - Track down the document, the payment link, or the one person who can unblock it; nothing gets closed just because it got called
Requirements
- You can talk and type at the same time-notes get written while the call is happening
Nice to have
- Call center, collections, dispatch, front-desk, or high-volume customer service experience
- Bilingual (Spanish)
- Any insurance, brokerage, or financial services exposure
- Experience working from call lists or a CRM
- Pay: $23 - $26/hour
- Type: Full-time, hourly, non-exempt (W-2)-overtime eligible
- Schedule: Monday-Friday, in-office.
- Overtime available.
Compensation
- Full-time, hourly, non-exempt (W-2)-overtime eligible
Benefits
- Health, dental, and vision insurance
- Commuter benefits
- Leave a clean trail - Log what happened and what's still open, so the next teammate picks up mid-story and the customer never repeats themselves
- Get the right specialist in fast - Financing, coverage, and genuinely complex problems have owners
- shift (East Coast coverage) or late
- shift (West Coast coverage), assigned based on business need.
Company info
- 36 million businesses in America need insurance-it's not optional.
- 77% are underinsured.
- 40% have no coverage at all.
- The distribution system failed them:
- too slow, too opaque, too confusing.
- Over 90% of commercial insurance is still human-led.
- We're building the inverse:
- 90%+ AI-led, pushing toward the higher 90s.
- Not by patching legacy workflows-by building AI that makes humans more effective, improves the customer experience, and eliminates friction at every step.
- We're adding ~1,000 customers per month.
- We've grown 100x since last year.
- We're looking to do even more this year-and that's why we're hiring.
- Small business owners are used to their insurance broker never calling back.
- You're the reason ours do.
Equal opportunity
- equal opportunity employer.
Visa & Work Authorization
- Legally authorized to work in the United States
This listing is sourced directly from Harper's careers page and normalized into a canonical job model.