Gatik AI
IT Support Engineer
Santa Clara, CA · Senior
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$34,482 more — $154,482 — moves this role to Level II and 2 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $154,482 would place this position at wage Level II. That figure is within the posted range, and I'd like to target it. This role classifies under "Computer Occupations, All Other" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Computer Occupations, All Other (15-1299) · San Jose-Sunnyvale-Santa Clara, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- This is a highly tactical, onsite role ideal for someone who enjoys solving problems quickly, supporting end users, and working across a wide range of IT systems and tools.
- This role is onsite 5 days/week at our Santa Clara, CA office!
Responsibilities
- Provide day-to-day IT support for laptops, desktops, peripherals, mobile devices, and office technology
- Install, maintain, and repair computers, peripherals, and conference room equipment
- Support onboarding and offboarding, including device setup, account provisioning, and equipment collection
- Manage IT inventory, asset tracking, and equipment lifecycle needs
- Perform routine system, security, and connectivity checks
- Document support issues, resolutions, and internal IT processes
- Partner with vendors to resolve hardware, internet, networking, or office IT issues
- Support office infrastructure needs such as cabling, access points, and conference room setup
- Given extensive knowledge of Gatik's well-defined, fixed route ODDs and hybrid architecture, we are able to hyper-optimize our models with exponentially less data, establish gate-keeping mechanisms to maintain explainability, and ensure continued safety of the system for unmanned operations.
Requirements
- 5+ years of experience in IT support, desktop support, or systems support
- Experience supporting Windows, macOS, and Linux systems in a production environment
- Experience with Google Workspace administration
- Experience supporting iOS and Android devices
- Familiarity with Jira Service Management and Confluence
- Experience with printers, conference room AV systems, and workplace IT support
- Hands-on experience with IT hardware, peripherals, and office equipment
Nice to have
- Experience with UniFi, Meraki, Fortinet, or similar networking tools is a plus
- Basic scripting skills in Python, Bash, or PowerShell are a plus
Compensation
- $120,000- $170,000
Company info
- Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion. The company focuses on short-haul, B2B logistics for Fortune 500 retailers and in 2021 launched the world's first fully driverless commercial transportation service with Walmart. Gatik's Class 3-7 autonomous trucks are commercially deployed across major markets, including Texas, Arkansas, and Ontario, Canada, driving innovation in freight transportation.
- The company's proprietary Level 4 autonomous technology, Gatik Carrier™, is custom-built to transport freight safely and efficiently between pick-up and drop-off locations on the middle mile. With robust capabilities in both highway and urban environments, Gatik Carrier™ serves as an all-encompassing solution that integrates advanced software and hardware powering the fleet, facilitating effortless integration into customers' logistics operations.
- Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion.
- The company focuses on short-haul, B2B logistics for Fortune 500 retailers and in 2021 launched the world's first fully driverless commercial transportation service with Walmart.
- Gatik's Class 3-7 autonomous trucks are commercially deployed across major markets, including Texas, Arkansas, and Ontario, Canada, driving innovation in freight transportation.
- The company's proprietary Level 4 autonomous technology, Gatik Carrier™, is custom-built to transport freight safely and efficiently between pick-up and drop-off locations on the middle mile.
- With robust capabilities in both highway and urban environments, Gatik Carrier™ serves as an all-encompassing solution that integrates advanced software and hardware powering the fleet, facilitating effortless integration into customers' logistics operations.
- What we're looking for
This listing is sourced directly from Gatik AI's careers page and normalized into a canonical job model.