Gatik AI

Gatik AI

IT Support Engineer

Santa Clara, CA

Sponsorship not specified$120k-$170kDetected 14 days ago
PythonBashPowerShelliOSAndroidLinuxJiraConfluenceSupply ChainLogisticsCustomer SupportTCP/IPDNS

About the role

  • This is a highly tactical, onsite role ideal for someone who enjoys solving problems quickly, supporting end users, and working across a wide range of IT systems and tools.
  • This role is onsite 5 days/week at our Santa Clara, CA office!

Responsibilities

  • Provide day-to-day IT support for laptops, desktops, peripherals, mobile devices, and office technology
  • Install, maintain, and repair computers, peripherals, and conference room equipment
  • Support onboarding and offboarding, including device setup, account provisioning, and equipment collection
  • Manage IT inventory, asset tracking, and equipment lifecycle needs
  • Perform routine system, security, and connectivity checks
  • Document support issues, resolutions, and internal IT processes
  • Partner with vendors to resolve hardware, internet, networking, or office IT issues
  • Support office infrastructure needs such as cabling, access points, and conference room setup
  • Given extensive knowledge of Gatik's well-defined, fixed route ODDs and hybrid architecture, we are able to hyper-optimize our models with exponentially less data, establish gate-keeping mechanisms to maintain explainability, and ensure continued safety of the system for unmanned operations.

Requirements

  • 5+ years of experience in IT support, desktop support, or systems support
  • Experience supporting Windows, macOS, and Linux systems in a production environment
  • Experience with Google Workspace administration
  • Experience supporting iOS and Android devices
  • Familiarity with Jira Service Management and Confluence
  • Experience with printers, conference room AV systems, and workplace IT support
  • Hands-on experience with IT hardware, peripherals, and office equipment

Nice to have

  • Experience with UniFi, Meraki, Fortinet, or similar networking tools is a plus
  • Basic scripting skills in Python, Bash, or PowerShell are a plus

Skills

  • Gatik Paves the Way for Safe Driverless Operations ('Freight-Only') at Scale with Industry-First Third-Party Safety Assessment Framework

Compensation

  • $120,000- $170,000

Company info

  • Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion. The company focuses on short-haul, B2B logistics for Fortune 500 retailers and in 2021 launched the world's first fully driverless commercial transportation service with Walmart. Gatik's Class 3-7 autonomous trucks are commercially deployed across major markets, including Texas, Arkansas, and Ontario, Canada, driving innovation in freight transportation.
  • The company's proprietary Level 4 autonomous technology, Gatik Carrier™, is custom-built to transport freight safely and efficiently between pick-up and drop-off locations on the middle mile. With robust capabilities in both highway and urban environments, Gatik Carrier™ serves as an all-encompassing solution that integrates advanced software and hardware powering the fleet, facilitating effortless integration into customers' logistics operations.
  • Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion.
  • The company focuses on short-haul, B2B logistics for Fortune 500 retailers and in 2021 launched the world's first fully driverless commercial transportation service with Walmart.
  • Gatik's Class 3-7 autonomous trucks are commercially deployed across major markets, including Texas, Arkansas, and Ontario, Canada, driving innovation in freight transportation.
  • The company's proprietary Level 4 autonomous technology, Gatik Carrier™, is custom-built to transport freight safely and efficiently between pick-up and drop-off locations on the middle mile.
  • With robust capabilities in both highway and urban environments, Gatik Carrier™ serves as an all-encompassing solution that integrates advanced software and hardware powering the fleet, facilitating effortless integration into customers' logistics operations.
  • What we're looking for
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This listing is sourced directly from Gatik AI's careers page and normalized into a canonical job model.