MedImpact

MedImpact

Supervisor, Contact Center Services

Tempe, AZ

No sponsorship$56k-$76kDetected 23 days ago
NegotiationExcelCustomer SupportLeadershipCommunicationCollaborationMentoringOrganizational SkillsMicrosoft Office

About the role

  • MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!
  • Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork.
  • We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

Responsibilities

  • This position must work on-site at the Tempe, AZ location for purposes of providing adequate support to internal clients; being available for face-to-face interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as for facilitation of quick and effective decisions through collaboration with stakeholders.

Requirements

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • BS/BA Degree or equivalent
  • Proficiency with MS Windows Office programs, including MS Word, Excel, Power Point and Outlook to create complex documents, manage schedules, and analyze data.
  • Ability to maintain a high degree of confidentiality using, tact, discretion, and professionalism in all aspects of the job.
  • This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonably meet deadlines for work deliverables.
  • The individual must have the flexibility to work beyond traditional hours and be able to work nights, at weekends or on holidays as required.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Education and/or Experience
  • 2+ years of experience (or equivalent combination of education and experience) and 1 year of supervisory experience. Supervisory experience may be substituted with two (2) years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader at the Director level or above that must be completed within 12 months in new position. A minimum of 2-3 years' experience in a PBM or healthcare environment preferred.
  • Computer Skills
  • Certificates, Licenses, Registrations
  • Current Pharmacy Technician License and/or CPhT certification preferred.
  • Other Skills and Abilities
  • Excellent skills in written and oral communication
  • organization/prioritization
  • decision-making

Nice to have

  • Ensures that staff is properly trained and supervised to accurately execute processing needs in compliance with performance standards and regulatory agencies in a timely manner.
  • Models and cultivates staff behaviors that achieve business success, including leadership skills, collaboration, accountability, and ownership.
  • Ensures that staff members are aware of business plan objectives, individual accountabilities, and the competencies critical to successful job performance
  • Supervises assigned work group to achieve service commitments, including sustainable, measurable, accurate, reliable, and timely execution of service deliverables.
  • Provides day-to-day leadership, including administering policies, business processes, quality standards, and performance measurement criteria.
  • Sets high standards and encourages new ideas for improving organizational performance.
  • Participates as a member of cross functional workgroups, teams, and committees as assigned.
  • Sets high standards and encourages new ideas for improving team performance.

Compensation

  • "Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualificati

Benefits

  • Medical / Dental / Vision / Wellness Programs
  • Paid Time Off / Company Paid Holidays
  • Life and Disability Insurance
  • Tuition Reimbursement
  • Employee Referral Bonus
  • MedImpact, is a privately-held pharmacy benefit manager
  • A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate."
  • At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care.
  • Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry.
  • We are the premier Pharmacy Benefits Management solution!

Company info

  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Equal opportunity

  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Visa & Work Authorization

  • This position is not eligible for Sponsorship.
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This listing is sourced directly from MedImpact's careers page and normalized into a canonical job model.