Vitalize

Vitalize

Product Support Operations

San Francisco HQ

Sponsorship not specifiedDetected 153 days ago
SQLLogisticsERPCustomer SuccessCustomer SupportLeadershipCommunication

About the role

  • You prefer to avoid customer conversations
  • You're looking for a repeatable, structured environment
  • You'll be responsible for ensuring our hospitals can successfully operate their most critical workflows on Vitalize.

Responsibilities

  • We're building the core operating system for hospital workforce operations - competing directly with legacy HR/ERP platforms.
  • You're looking for a purely reactive support role
  • You'll own the customer support experience.
  • You'll document knowledge base content, write troubleshooting guides, and help develop scalable support processes as we grow.
  • You'll partner with engineering.

Requirements

  • You can troubleshoot APIs, data integrations, and technical configurations.
  • You have strong communication skills.
  • You can adapt your approach based on who you're talking to - whether that's a nurse using the product in the field or a technical administrator configuring integrations.

Nice to have

  • Familiarity with SQL, APIs, and integration setups is a plus.

Compensation

  • Competitive salary + equity
  • Bi-annual company retreats

Benefits

  • Competitive salary + equity
  • Medical, dental, and vision insurance
  • Reimbursement for desk setup, gym, and commute

Company info

  • You'll talk directly with customers.
  • Our platform brings real-time decision support to clinical leaders, eliminating manual work, reducing unnecessary labor spend, and unlocking patient capacity for hospitals.
  • When something breaks - an integration fails, data doesn't sync, or a calculation looks wrong - you'll investigate root causes, partner with engineering to resolve issues, and ensure customers can get back to running their operations.
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This listing is sourced directly from Vitalize's careers page and normalized into a canonical job model.