Ericsson

Operations Specialist

Plano,Texas,United States · Internship

Sponsorship not specifiedDetected 15 hours ago

Data AnalysisFinancial AnalysisBudgetingExcelOperations ManagementProcess ImprovementCollaborationProblem SolvingPublic SpeakingMicrosoft Office

Responsibilities

Collect, analyze, and document business requirements, workflows, and operational issues to support improvement initiatives.
Identify and help implement process simplification, automation, and AI-enabled solutions that enhance customer experience, efficiency, and business outcomes.
Participate in workshops and stakeholder meetings; create process maps, reports, and presentations to communicate recommendations.
Support the design, testing, rollout, and adoption of new processes, tools, and ways of working, including change management and documentation of best practices and lessons learned.
Intellectual curiosity and a desire to understand how business processes, technology, analytics, and automation can drive improved outcomes.
Exposure to improvement methodologies (e.g., Lean, Six Sigma, Agile, Design Thinking) and reporting/visualization tools such as Power BI.
Working knowledge of financial analysis (ROI, NPV, IRR, payback period, budgeting, cost modeling) to support business case development.
To build solutions never seen before to some of the world's toughest problems.
We truly believe this approach drives innovation, which is essential for our future growth.

They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

This role assists in identifying opportunities to improve operational processes, customer experience, delivery efficiency, and cost performance.
Analyze operational data and performance metrics to surface trends, insights, and opportunities for improvement.
Participate in workshops and stakeholder meetings
Bachelor's degree in Business, Operations Management, Engineering, Technology, Data Analytics, or a related field.
Strong collaboration skills and a team-oriented mindset.
Effective written, verbal, and presentation skills.
Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Teams.
Preferred Experience (internship, co-op, projects, or early-career roles) in data analysis, process improvement, business operations, automation, or project coordination.

Your pay also includes the opportunity for an annual bonus.
The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay.
When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%.
Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits.
New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually.
Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.
Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target.
Your Health Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs.
Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security We invest in both your short and long-term financial wellbeing.
Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage.
Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Please note paid time off is pro-rated based on the employee's start date.

We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.

This listing is sourced directly from Ericsson's careers page and normalized into a canonical job model.