Charliehealthbehavioralhealthoperations

Charliehealthbehavioralhealthoperations

Care Experience Specialist

Remote, United States · Full-time

Sponsorship not specifiedDetected 32 days ago
ComplianceSalesforceCRMCustomer SupportHIPAAEHR/EMRPatient CareCommunicationMicrosoft Office

About the role

  • The Care Experience Specialist will also act as the liaison between clients and other internal Charlie Health teams to provide a primary point of contact and an unparalleled experience for those in our care.
  • We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions.

Responsibilities

  • Support client-related requests from the Clinical Care team to improve the patient's experience
  • Minimum 2 years experience working in a customer/patient success or support role
  • We deliver personalized, virtual care rooted in connection-between clients and clinicians, care teams, loved ones, and the communities that support them.

Requirements

  • 1-2 years of Salesforce experience (or equivalent CRM platform) required
  • 1-2 years of experience using contact center technology
  • Strong ability to multitask and work in a fast-paced environment
  • Knowledge of HIPAA policies and procedures
  • Work authorized in the United States and native or bilingual English proficiency
  • Proficiency with cloud-based communication and software (Slack, G-suite, Microsoft Office, Zoom & EMR)

Compensation

  • The expected base pay for this role will be between $45,000 and $55,000 per year at the commencement of employment.

Benefits

  • Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees.
  • Read more about our benefits here.
  • Please note that the cost for this background check will be paid for in full by Charlie Health.
  • Why Charlie Health?
  • Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care.
  • From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
  • Charlie Health exists to change that.
  • Our mission is to connect the world to life-saving behavioral health treatment.
  • Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical
  • Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health
  • Upholds Charlie Health's Mission, Vision, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys
  • Experience working with young adults and adolescents (healthcare setting preferred)

Company info

  • If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Visa & Work Authorization

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