Reworld

Client Services Program Manager

USA, NC, Works from home · Full-time

Sponsorship not specified$62k-$83kDetected 17 days ago

CRMSalesAccount ManagementAccountingForecastingSupply ChainOnboardingCustomer SupportCommunicationAccounts Payable

About the role

The Program Manager will be responsible for collaborating across departments in onboarding new National Account customers and supporting existing National Account customers.
The Program Manager will cultivate, nurture, and expand both new and existing relationships.
Define program scope and corresponding Statements of Work and/or proposals

Manage the overall program as sold with all levels associated with the customer (from corporate down to individual sites)
Collaborate with Sales and Client Services during the customer RFP process to understand customer business requirements
Develop and implement account on-boarding plans, maintaining key success indicators, with cooperation from internal stakeholders and third-party partners
Own the creation of all Customer, Generator, Waste Profile, and Opportunity records for on-boarding, with support from Sales and the RFP documents
Develop and deliver customer-facing reporting
Manage all service and pricing changes with the Sales and Client Services staff
Respond with agility to customer needs; strive to motivate, engage, and develop positive relationships with all relevant parties
Support customer, and vendor Accounts Receivable/Accounts Payable throughout the life of the account
Reworld may sometimes selectively collaborate with staffing agencies and search firms (Agencies).
Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.

5+ years of customer service, account management, and/or sales experience.
Ability to connect with a wide range of client stakeholders, up to the corporate level.
Knowledge of various sales methods and techniques.
Travel to Reworld facilities and customer sites as required (up to 25% travel).
Under Inquires, select 'Careers' in the Interest field, fill out all required fields including your message.

Bachelor or Associate Degree in Environmental Science or a related field preferred, or equivalent work experience required.

Strong program management skills.
Strong interpersonal skills that build rapport and trust.
Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

$62,100.00 - $82,700.00 USD per annum
Reworld is committed to paying its staff equitably, and we strive to provide competitive compensation and benefits packages.
The range below reflects Reworld's reasonable estimate of base pay for this role based on primary posting location.
The final salary offered for this role will be determined based on factors including, but not limited to: experience, education, geographic location, skills and competencies, travel requirements and/or union contracts (if applicable).
Pay ranges are reviewed from time to time and may be modified in the future.

Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.
The benefits would include medical, prescription drug, vision, and dental plans; 401(k) plan; paid parental leave; paid time off; and paid holidays.
Regular full-time employees based in the USA have access to comprehensive medical, prescription drugs, dental, and vision coverage, FSA, HSA, short- and long-term disability benefits.
Additional benefits include Company-paid life and AD&D insurance, EAP, paid parental leave, and educational assistance.
For more information regarding these offerings, please visit the Reworld Careers Benefits Page.
Reworld™ reserves the right to amend, suspend or terminate any benefit plan, in whole or in part, at any time.

For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.
Our Vision
Our Business
Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world's largest organizations to reimagine waste management for a smarter, more sustainable world.
All that we're missing is you.
Apply today!
While engaged in customer onboarding responsibilities, the Program Manager will educate new customers about Reworld's network, operational requirements, and capabilities.

In the message section, please note this is a 'Job Application Accommodation Request'.

This listing is sourced directly from Reworld's careers page and normalized into a canonical job model.