Progressive Leasing
Customer Assistance Manager (Austin, TX)
Austin, TX
Sponsorship not specified$50k-$75kDetected 49 days ago
LogisticsCustomer SupportCommunicationCollaborationAdaptability
About the role
- Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.
- Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do!
- YOU ARE: A n asset management rockstar who loves provid ing world-class customer experience through efficient collection efforts and management.
Responsibilities
- Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions.
- Off-load merchandise returns and assist with collections support as needed
- Must maintain a professional appearance
- Previous lease-to-own (LTO) experience strongly preferred
Requirements
- Job Required Equipment & Services Will Be Provided
- High School Diploma or GED required
- Bilingual (English/Spanish Fluency) is a strong plus, but not required
- Must be at least 21 years old
- A valid driver's license and a driving record that meets company standards are required.
- Must have prior management and collections experience
Compensation
- Competitive Compensation
Benefits
- Guaranteed $500 a month in bonus for the first 90 days
- Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
- Paid Time Off + Paid Holidays + Paid Volunteer Time
- Employee Stock Purchase Program
- Tuition Reimbursement
- We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness.
- We value people who are curious, adaptable, and open to learning as roles and workflows evolve.
Company info
- Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform.
- We are currently hiring a Customer Assistance Manager to help grow our company and ensure our mission is achieved!
- Provide professional and courteous service to customers, regardless of circumstances
- This position requires up to 95 % travel to customers' residences.
- A team of asset management experts that are crucial to the operational excellence and world-class experience that we provide for our customers.
- AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time.
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This listing is sourced directly from Progressive Leasing's careers page and normalized into a canonical job model.