Sutherland
Customer Support Representative- Bilingual/French
Shreveport, LA, United States
Sponsorship not specifiedDetected 1 day ago
StatisticsCRMExcelCustomer SupportProblem SolvingMicrosoft Office
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odds of building a lasting career here
16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- You must live and work in the US at all times during employment.
- EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
- At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees.
Requirements
- Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
- We will supply equipment, but to work from home, you must have:
Skills
- Provide support for general billing inquiries
- Access customer records and verify account information
- Troubleshoot and resolve issues; determining causes when applicable, escalate when necessary
- Medical, dental, and vision benefits, EAP, and more health and wellness programs
- Generous PTO
- Paid top-notch training
- Great work environment
- Promote-from-within advancement opportunities
- Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience
- Proficiency in both verbal and written French and English skills
- Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
- Technical support experience
Benefits
- During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
Company info
- If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Equal opportunity
- The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements.
- The completion of the Administrative EEO record is optional.
- Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
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This listing is sourced directly from Sutherland's careers page and normalized into a canonical job model.