Icf Incorporated LLC
Client Support Specialist - IT
Los Angeles, California, United States of America · Senior · Full-time
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odds of building a lasting career here
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
The bottom of this range ($41,641) is below the Level I prevailing wage of $93,142. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
DOL prevailing wage, 2026-27 wage year · Bioengineers and Biomedical Engineers (17-2031) · Los Angeles-Long Beach-Anaheim, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- Location Los Angeles, CA (WGC) Pomona, CA (DOC ) Periodic travel to additional Authority facilities may be required.
- Position Overview ICF is seeking experienced Client Support Specialists - IT to provide hands‑on, enterprise‑level technical support to the Southern California Regional Rail Authority (SCRRA) under Contract SP614‑25.
- This role delivers end‑user computing support across hardware, software, and collaboration tools in a fast‑paced, mission‑critical transit environment.
Responsibilities
- Support enterprise end‑user environments serving 200+ users, ensuring timely resolution of incidents and service requests.
- Provision, configure, and maintain user equipment, including desktops, laptops, tablets, smartphones, VoIP phones, and peripherals.
- Manage mobile device enrollment and support using enterprise MDM platforms.
- Support and maintain audio/video conferencing systems and meeting room technologies.
- Create, maintain, and update user guides, SOPs, and knowledge‑base documentation.
Requirements
- Support specialized operational systems, including: Passenger Wi‑Fi and information systems Automatic passenger count systems Participate in after‑hours, weekend, and emergency support as required.
- 1 or more years of experience supporting large user populations (200+ users).
- 1 or more years of experience working with Windows desktop environments, Microsoft 365, and Active Directory.
- 1 or more years of experience with mobile device management, endpoint support, and IT service management tools.
- 1 or more years of experience documenting procedures and communicating technical information to non‑technical users.
Compensation
- $41,641.00 - $70,790.00 California Remote Office (CA99) Need help?
Benefits
- Perform asset lifecycle management, including procurement coordination, inventory tracking, assignment, retirement, and disposal.
Company info
- As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted.
- We're here: ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants.
This listing is sourced directly from Icf Incorporated LLC's careers page and normalized into a canonical job model.