Icf Incorporated LLC

Client Support Specialist - IT

Los Angeles, California, United States of America · Staff+ · Full-time

Sponsorship not specified$42k-$71kDetected 55 days ago

VoIP

About the role

Install, configure, and troubleshoot local and network printers.
Provide end‑user training, including development of job aids and pre‑recorded training videos.
Familiarity with ticketing, passenger information, or transit operational systems.

Support enterprise end‑user environments serving 200+ users, ensuring timely resolution of incidents and service requests.
Provision, configure, and maintain user equipment, including desktops, laptops, tablets, smartphones, VoIP phones, and peripherals.
Manage mobile device enrollment and support using enterprise MDM platforms.
Support and maintain audio/video conferencing systems and meeting room technologies.
Create, maintain, and update user guides, SOPs, and knowledge‑base documentation.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive.
Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.

Support specialized operational systems, including: Passenger Wi‑Fi and information systems Automatic passenger count systems Participate in after‑hours, weekend, and emergency support as required.
1 or more years of experience supporting large user populations (200+ users).
1 or more years of experience working with Windows desktop environments, Microsoft 365, and Active Directory.
1 or more years of experience with mobile device management, endpoint support, and IT service management tools.
1 or more years of experience documenting procedures and communicating technical information to non‑technical users.
All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

No more than three moving violations No DUIs within the past three years Preferred Qualifications Experience supporting public‑sector or transportation environments.
Familiarity with ticketing, passenger information, or transit operational systems.
Experience supporting multiple geographically distributed facilities.
Strong customer‑service orientation with the ability to remain calm in high‑impact operational scenarios.
Work Schedule & Commitment Full‑time (FTE), defined as 8 hours per day, Monday-Friday Availability for weekends, holidays, and emergency response as required by the Authority #LI-CC1 Working at ICF ICF is a global advisory and technology services provider, but we're not your typical consultants.
We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

Perform asset lifecycle management, including procurement coordination, inventory tracking, assignment, retirement, and disposal.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

ICFCareerCenter@icf.com About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants.
At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives.
We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges.
Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future.
Learn more at icf.com.

We are an equal opportunity employer.
For more information, please read our EEO policy.
To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist.
However, we understand that some candidates may require accommodation that involves the use of AI.

This listing is sourced directly from Icf Incorporated LLC's careers page and normalized into a canonical job model.