Rocket Software
Senior Technical Support Engineer
United States · Senior
Sponsorship not specified$89k-$120kDetected 7 days ago
SQLCloud PlatformsLinuxCustomer SupportTCP/IPLeadershipMentoring
About the role
- It's fun to work in a company where people truly BELIEVE in what they're doing!
- Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Responsibilities
- A Vertica Senior Technical Support Engineer at Rocket Software delivers advanced Tier 3 Vertica support.
- They independently troubleshoot escalated issues, perform root-cause analysis, and serve as mentors for junior engineers.
- A Vertica Senior Technical Support Engineer at Rocket Software provides advanced Tier 3 support for complex customer environments.
- This role involves independently troubleshooting escalated issues, performing detailed root-cause analysis, and mentoring junior engineers to drive overall team effectiveness.
Requirements
- Advanced knowledge of SQL and data warehousing concepts.
- Familiarity with cloud environments, particularly object storage technologies.
Nice to have
- Prior hands-on experience supporting or working with Vertica is strongly preferred.
Skills
- Experience using Vertica Management Console and performance tuning tools to identify and resolve system bottlenecks.
- Cloud & Storage Experience: Familiarity with cloud environments, particularly object storage technologies.
- Systems & Networking Knowledge: Understanding of TCP/IP networking and containerized environments such as Kubernetes.
- Vertica Experience: Prior hands-on experience supporting or working with Vertica is strongly preferred.
- Annual salary range for this position is between $89,000.00 - $120,150.00 gross before taxes.
- What Rocket Software can offer you in USA:
- Unlimited Vacation Time as well as paid holidays and sick time
- Health and Wellness coverage options for Rocketeers and dependents
- Life and disability coverage
- Fidelity 401(k) and Roth Retirement Savings with matching contributions
- Monthly student debt benefit program
- Tuition Reimbursement and Certificate Reimbursement Program opportunities
Compensation
- Annual salary range for this position is between $89,000.00 - $120,150.00 gross before taxes.
Visa & Work Authorization
- is also committed to compliance with all fair employment practices regarding citizenship and immigration status
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This listing is sourced directly from Rocket Software's careers page and normalized into a canonical job model.