Tuesdayhealth
Care Coordinator (Texas)
Texas, United States
Sponsorship not specifiedDetected 7 days ago
ExcelProcess ImprovementCustomer SupportEHR/EMRCommunicationCollaborationMicrosoft Office
About the role
- Facilitate collaboration with health plan care managers
- Ensure proper documentation of all patient contacts
- Answer patient calls and appropriately transfer escalated patient issues, ensuring the appropriate resources are involved
Responsibilities
- Support scheduling for Complex Care Navigators
- Support outreach and navigation teams with operational and non-clinical tasks
- A dynamic and inclusive team environment where you can lean on your teammates, offer candid feedback, bring your true self to work each day, and deliver tremendous impact while having fun along the way
Requirements
- Experience with escalated customer service issue resolution
- Phone/Fax system experience
- Associates Degree or higher
- As a patient-facing role, the ability to foster patient relationships through empathy and striving to provide a patient-centered experience at every contact is critical.
Skills
- Interpersonal Skills - Focuses on solving conflict; listens to others; remains open to new ideas
- Initiative - Solution-oriented, asks for and offers help when needed; generates suggestions for improving work and workflow
- Competitive compensation, reflecting our commitment to attracting, retaining, and motivating the best talent in the industry
- Comprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match, etc.
- Tuesday Health seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply.
Compensation
- Competitive compensation, reflecting our commitment to attracting, retaining, and motivating the best talent in the industry
Benefits
- The Care Coordinator supports the scheduling process, makes reminder calls, facilitates collaboration with health plan clinicians, and works cross-functionally to provide a seamless patient experience.
- Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting
Company info
- Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care.
- We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers.
- Our interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home.
- Through our leading-edge care model, Tuesday Health is shaping the future of community-based palliative care nationwide.
- The Care Coordinator is responsible for facilitating conversations and collaboration between interdisciplinary care teams including complex care navigators, health plan care managers, primary care providers, and specialists.
- of this role may include:
- Make patient reminder calls
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This listing is sourced directly from Tuesdayhealth's careers page and normalized into a canonical job model.