Mandrel

Implementation Manager

New York Office

Sponsorship not specified$10k-$15kDetected 188 days ago

Project ManagementAccountingERPOnboardingCustomer SuccessLeadershipNetSuite

About the role

This role sits at the intersection of customer success, product, and engineering and is critical to ensuring customers are successfully live on Mandrel's platform and realizing value quickly and reliably.
This is an ideal role for someone who thrives in early-stage environments, enjoys ambiguity, and wants to help define and scale a best-in-class implementation function from the ground up.

Develop a deep understanding of each customer's business, systems, and data flows to optimize implementation plans and accelerate time-to-value
Lead implementation projects from kickoff through go-live, including requirements gathering, system configuration, integrations, testing, and launch
Map processes, vendors, document flows associated with client Accounting and Finance workflows
Identify patterns across implementations and build the playbook for a repeatable, scalable implementation process as Mandrel grows
Partner closely with sales, solutions, product, and engineering to ensure smooth handoffs and tight feedback loops
Massive impact: Own one of the most critical moments in the customer lifecycle and directly influence customer success and retention
Build from zero: Help define how implementations work at Mandrel and create the foundation for a scalable function
Experience building or scaling implementation processes or playbooks

Experience & Requirements
4-8 years of experience in Implementation, Professional Services, Product, Accounting, or Consulting roles, ideally at early-stage startups or high-growth SaaS companies
Ability to operate fluently in both business and technical contexts, engaging with executives as well as system admins and technical teams
Familiarity with ERP, accounting, inventory, or supply-chain systems and how they integrate in a broader technology stack
Strong project management skills with a track record of delivering complex projects on time
Experience implementing or working alongside systems like NetSuite, Fulfil.io http://Fulfil.io, Cin7, Brightpearl, Odoo, or similar ERPs/IMS tools

Mandrel is building the AI-native ERP for physical goods.
Today, our wedge is simple and painful: true, auditable gross margin by SKU and channel, tied to real supply-chain source of truth documents.
Founded in 2023, Mandrel has raised over $12 million from Lux Capital, Construct Capital, Zigg Capital, Asymmetric Capital, WndrCo, and Clocktower Ventures.
The team is headquartered in New York and brings deep expertise in finance and AI.
About The Company
true, auditable gross margin by SKU and channel, tied to real supply-chain source of truth documents.
Experienced in onboarding customers onto complex SaaS platforms, including project management, integrations, and go-live execution
Genuinely curious about customers' businesses and challenges; skilled at asking probing questions and earning trust
Own end-to-end implementations for 10-15 customers concurrently, dedicating 100% of your time to driving successful, on-time go-lives
Map customer tech stacks (ERP, accounting systems, commerce platforms, EDIs, WMS, IMS, BI tools) and guide customers through technical setup and integration workflows
Serve as the primary point of contact for customers during implementation, setting expectations, driving accountability, and maintaining momentum
Advocate for customers internally by clearly articulating needs, risks, and tradeoffs to product and engineering teams
Experience managing multiple concurrent technical implementations with external customers

This listing is sourced directly from Mandrel's careers page and normalized into a canonical job model.