Chime Financial, Inc
Senior Partner Manager
Remote, USA · Senior · Full-time
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About the role
- To be effective, you will be one part Operator, running complex outsourced member operations with rigor
- one part Strategist, treating today's operating model as a choice, not a given, and redesigning it to be meaningfully better
- and one part Influencer, turning what the frontline sees into decisions the company makes.
Responsibilities
- Own performance governance for assigned Partner/BPO operations, including SLAs, quality, productivity, staffing adherence, operational efficiency, and member experience outcomes.
- Drive accountability with external partners by identifying performance gaps, aligning on corrective actions, managing escalations, and ensuring sustained follow-through.
- Develop partners into operating peers who bring ideas, flag risks early, and challenge decisions before they become problems.
- Develop concise, executive-ready narratives that connect frontline performance, member impact, risks, and tradeoffs to a clear recommendation and decision.
Requirements
- To thrive in this role, you have
- 5+ years of experience in Customer Experience, Partner/Vendor Management, Program Management, BPO operations, or a related operational leadership role.
Compensation
- The base salary offered for this role and level of experience will begin at $130,000 and up to $180,000.
- The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
Benefits
- Full-time employees are also eligible for a bonus, competitive equity package, and benefits.
Company info
- Wage Notice $130,000 - $180,000 USD A little about us At Chime, we believe that everyone can achieve financial progress.
- From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life.
- Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.
- and one part Influencer, turning what the frontline sees into decisions the company makes. You will bring a point of view, not just a status update, to leaders across Chime.
- We are hiring a Senior Partner Manager on the Partner Strategy and Operations team to help strengthen partner-delivered operations across our global support ecosystem.
This listing is sourced directly from Chime Financial, Inc's careers page and normalized into a canonical job model.