Columbus State Community College
Non-Credit Instructor - Customer Service & 21st Century Skills
Columbus Campus, USA · Part-time
Sponsorship not specifiedDetected 29 days ago
HRISCustomer SupportCommunicationProblem SolvingMicrosoft Office
About the role
- The Customer Service & 21st Century Skills Noncredit-Instructor role is essential to our accelerated workforce development training programs.
- As an instructor, you will bring our curriculum to life using inclusive facilitating practices to meet the needs of each student.
- Our curriculum covers a variety of essential concepts, preparing students for entry-level customer-facing positions in various industries.
Responsibilities
- Instruction & Program Support
- Customer Service and Classroom Support
- The Instructor is responsible for assessing student progress and providing feedback and support throughout the program.
- Identifying students needing additional support and connecting them with available resources or to ATC Career Navigator.
- Collaborate with program staff to ensure curriculum alignment and provide input on curriculum enhancements.
Requirements
- Bachelor's or Master's Degree in a relevant field
- State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
- Developing proficiency in handling customer inquiries and complaints with a customer-centric approach
Skills
- Facilitates comprehensive learning experiences on a wide range of customer service and 21st Century Skills topics, including:
- Promoting problem-solving skills and conflict-resolution techniques
- Utilizing technology tools, including Microsoft Office applications, for workplace excellence
- Job readiness fundamentals such as professionalism basics, resumes, interview skills, and networking fundamentals
Compensation
- Providing a comprehensive overview of customer service principles
- Emphasizing the importance of effective communication, active listening, and empathy in workplace interactions
- Enhancing understanding of customer needs and expectations
- Promoting problem-solving skills and conflict-resolution techniques
- Developing proficiency in handling customer inquiries and complaints with a customer-centric approach
- Ensuring awareness and adherence to company policies and procedures
Benefits
- Utilize instructional resources effectively and adapt teaching methods to meet the diverse learning needs of students.
- Providing timely and constructive feedback to guide students' learning journey.
Company info
- Ensuring awareness and adherence to company policies and procedures
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