Hi Marley

Hi Marley

Customer Success Manager (French Speaking)

Hybrid - Boston, MA · Senior

Sponsorship not specified$66k-$123kDetected 56 days ago
Customer SuccessCollaborationProperty & Casualty

About the role

  • Insurance touches people during some of the most challenging moments in their lives.
  • If you believe insurance can combine operational excellence and automation with a human touch, we'd love to meet you.
  • The annual base salary for this role is expected to fall within the range of [$66,000-$123,000], depending on experience, skills, qualifications, and location.

Responsibilities

  • As the expert on each of your customer's strategic goals, you will create and execute prescriptive customer success plans aligned to customer goals and platform adoption, using established frameworks.
  • Identify expansion opportunities and partner with Account Managers to support account growth.
  • Drive risk mitigation by working cross-functionally and escalating issues as appropriate.
  • Strong relationship builder who is able to connect and build trust with a diverse set of internal and external stakeholders
  • We build AI-powered software that keeps everyone in the claims conversation informed and connected.
  • You own adoption, engagement, and retention outcomes for an assigned portfolio, executing established Customer Success motions with increasing independence.
  • The Hi Marley Customer Success team seeks to build a culture of collaboration and customer-centricity.
  • It's most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role.

Requirements

  • 3-4+ years of professional/relevant experience, with 1-3+ years of experience in a customer-facing role.
  • Ability to quickly grasp and succinctly explain technological and business concepts
  • Ability to travel about once a month

Compensation

  • The annual base salary for this role is expected to fall within the range of [$66,000-$123,000], depending on experience, skills, qualifications, and location.

Benefits

  • Equity grants for all employees
  • Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
  • Monthly wellness stipend
  • Paid parental leave
  • A flexible vacation policy - we all work hard and take time when we need it
  • Offers are determined based on these factors as well as internal peer equity.
  • In addition to base pay, we offer a comprehensive total rewards package that supports both your wellbeing and professional growth, including:
  • Track and measure the net benefits of Hi Marley against well-defined customer goals and objectives and provide quantified data to customers and internal Hi Marley teams

Company info

  • Team with Account Managers to maintain positive relationships with our customers and have ownership of Customers' success with Hi Marley platform services
  • Engage regularly with customers through check-ins, operational reviews, and email to support adoption and track progress.
  • Support French-speaking Canadian customers by communicating effectively in both English and French across meetings, documentation, and customer engagement.
  • What We're Looking For:
  • Professional fluency in French and English (written and verbal) to support French-speaking Canadian customers.
  • Track record of providing consultative and proactive support to customers
  • Team with Account Managers to maintain positive relationships with our customers and have ownership of Customers' success with Hi Marley platform services; measured through retention rate, Customer Satisfaction (NPS), and other engagement metrics.
  • Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve.
  • Hi Marley is hiring a bilingual (French/English) Customer Success Manager to own a portfolio of Canadian and U.S. P&C insurance customers.
  • As a Hi Marley CSM, you manage customer relationships and ensure customers realize value from their investment with Hi Marley.
  • Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston Office for 2-3 days each week.
  • At Hi Marley, we are committed to fair and transparent pay practices.
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This listing is sourced directly from Hi Marley's careers page and normalized into a canonical job model.