Computer World Services Corp
Help Desk Specialist II (CRS)
Washington, DC · Mid
Sponsorship not specified$59k-$70kDetected 211 days ago
CybersecurityCustomer SupportResearchLeadershipCommunicationMentoringMicrosoft Office
About the role
- Computer World Services is committed to the full inclusion of all qualified individuals.
Skills
- Technical Support
- Support applications and conference room A/V equipment.
- Diagnose and resolve moderate to complex incidents on first contact when possible.
- Serve as the escalation point for unresolved issues.
- Customer Service & Contact Channels
- Respond to walk-ins, scheduled appointments, and self-service submissions.
- Incident Management & Documentation
- Escalate potential defects or system issues via the Service Disruption Reporting process.
- Track, monitor, and update tickets throughout their lifecycle, ensuring accurate and complete documentation.
- Embedded Support
- Provide hands-on, onsite support within office spaces.
- Monitor email, chat, and text communications while away from the desk during the workday.
Compensation
- $59k-$70k
Visa & Work Authorization
- Security Clearance
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This listing is sourced directly from Computer World Services Corp's careers page and normalized into a canonical job model.