HYPR
Senior Customer Support Engineer
Remote US · Senior
Work authorization required$75k-$90kDetected 20 days ago
iOSAndroidCustomer SuccessCustomer SupportDNSCommunicationProblem Solving
About the role
- This role is focused on driving technical ownership and customer success by managing complex identity assurance challenges.
- Individual pay decisions are based on a number of factors, including location, qualifications for the role, experience level, skillset, and balancing internal equity relative to other HYPRions.
- We expect the majority of the candidates who are offered roles at HYPR to fall healthily throughout the range based on these factors.
Responsibilities
- Own the end-to-end technical support lifecycle, ensuring all incidents are triaged, resolved, or escalated within defined SLAs.
- Collaborate cross-functionally with Engineering and Product teams to resolve complex escalations and identify product defects.
- H1B/Visa support is not currently available for this specific position.
Requirements
- Degree/Certification or equivalent practical experience
- Ability to adjust quickly to changing priorities and make quick decisions with available information.
- Strong proficiency in networking concepts (DNS, HTTP, IP) and cloud/SaaS infrastructure to support enterprise-scale environments.
- Strong understanding of Windows and Mac operating Systems
- Ability to troubleshoot mobile computing (iOS & Android) environments
Compensation
- Our salary ranges are based on paying competitively for our size and industry, and are one part of our total compensation package that also includes equity, benefits, and other opportunities at HYPR.
- Individual pay decisions are based on a number of factors, including location, qualifications for the role, experience level, skillset, and balancing internal equity relative to other HYPRions.
- We expect the majority of the candidates who are offered roles at HYPR to fall healthily throughout the range based on these factors.
- As the premium provider of authentication security, HYPR is committed to preventing identity fraud by safely and accurately verifying the identities of our employees.
- Accordingly, all new employees are required to participate in an automated identity verification process, which includes document verification, location detection, and facial recognition, on their first day of employment with the Company.
- To learn more about this identity verification process, please contact peopleops@hypr.com.
Benefits
- Proactively monitor system health and ticket trends to mitigate widespread service interruptions and improve process efficiency.
Equal opportunity
- HYPR is an Equal Opportunity Employer.
- Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state and/or local laws.
- A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on HYPR.
Visa & Work Authorization
- H1B/Visa support is not currently available for this specific position.
This listing is sourced directly from HYPR's careers page and normalized into a canonical job model.