Second Nature

Resident Insurance & Compliance Solutions Advisor

Remote, USA

Sponsorship not specifiedDetected 16 days ago

SalesforceProcess ImprovementVendor ManagementCustomer SupportCommunicationCollaborationProblem SolvingProperty & Casualty

About the role

Today, we live in a world where everything has become convenient.
Now you can get a ride anywhere, buy anything, and get an answer to your question with just a couple clicks on your phone.
Convenience isn't a luxury, it's an expectation.

Licensed Insurance Agent Support
Use Salesforce, Slack, and internal tools to document interactions, escalate issues, and improve workflows.
Manage claim escalations and collaborate with third-party insurance partners to ensure timely resolution.
Collaborate with cross-functional teams including Product, Operations, and Vendor Management to improve processes and enhance the customer experience.
Maintain service level agreements (SLAs) and deliver high-quality support while balancing efficiency and customer satisfaction.
Business Registration & Compliance Support
Assist clients with establishing legal business entities (LLCs, corporations, etc.), including preparing and filing formation documents with the appropriate state agencies.
Manage the end-to-end process of obtaining and renewing business and insurance licenses across multiple jurisdictions, ensuring accuracy and timeliness.
Serve as the primary point of contact for clients and third-party vendors regarding entity formation, licensing updates, and filing status. Provide responsive, professional support via email, phone, and virtual meetings.
Accurately enter entity data into internal systems and government portals to support LLC formation and state registrations.

Active Property & Casualty (P&C) insurance licenses in good standing (multi-state preferred).
3+ years as a licensed insurance agent and/or experience in administrative, legal, compliance, or operations roles in an insurance agency.
Exceptional attention to detail and commitment to data accuracy.
Strong communication and problem-solving skills with a customer-first mindset.
not a cruise ship.
Bias towards action.
Massive Growth takes massive growth.
We embrace challenges to increase our impact.

Monitor regulatory requirements and maintain compliance calendars for license renewals, annual reports, and other filings.
Generate reports and assist in annual renewal, amendment filings, and recordkeeping.

Medical, Dental, Vision, & Life Insurance; 401K Plan
Open PTO and sick days
Provide high-touch support to residents and property management companies regarding the Second Nature Insurance program with empathy and professionalism, including discussion of coverage details and claim status.
Explain coverage terms, policy exclusions, and lease compliance requirements clearly and within regulatory bounds.
Educate customers on the claims process, coverage details, and eligibility requirements.
Customer satisfaction: Achieve (CSAT) score at or above team benchmark within the first quarter by delivering clear, empathetic guidance on coverage, claims, and entity formation questions.

Beyond the awards and 5-star reviews… our clients and customers love what they can do with a fully managed RBP
We embrace employees from all backgrounds with openness and respect

The opportunity to get in on the ground floor of a fast-growing startup that's designing and developing an exciting category
SECOND NATURE IS AN EQUAL OPPORTUNITY EMPLOYER AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY KIND.
WE TAKE ACTION TO ENSURE EQUAL EMPLOYMENT OPPORTUNITIES FOR ALL CANDIDATES AND EMPLOYEES AND TO PROVIDE EMPLOYEES WITH A WORKPLACE FREE OF DISCRIMINATION AND HARASSMENT.
OUR HIRING DECISIONS ARE BASED ON BUSINESS NEEDS, JOB REQUIREMENTS, AND INDIVIDUAL QUALIFICATIONS, WITHOUT REGARD TO RACE, COLOR, RELIGION OR BELIEF, FAMILY OR PARENTAL STATUS, OR ANY OTHER STATUS PROTECTED BY FEDERAL AND/OR STATE LAW.

This listing is sourced directly from Second Nature's careers page and normalized into a canonical job model.