Jonas
Technical Support 1
Manasquan - New Jersey - United States of America
Sponsorship not specifiedDetected 6 days ago
CRMInventory ManagementCustomer SupportCommunicationProblem SolvingTime Management
About the role
- The position is ideal for friendly, customer-focused, self-motivated, patient, dependable individuals, who are looking to use the opportunity to grow within a great organization.
Responsibilities
- Incident Management & Triage: Serve as the first point of contact for technical inquiries via phone and email, managing the end-to-end lifecycle of support tickets to ensure timely resolution.
- Documentation: Maintain detailed records of customer interactions in the CRM and contribute to the knowledge base by drafting clear "How-To" guides.
- Strategic Escalation: A ccurately document troubleshooting steps and identify when to escalate complex issues to senior technical teams after initial diagnostic efforts.
- Includes basic networking concepts (connectivity, local IP configuration) and the functional skills to perform technical tasks at a high level of accomplishment.
- Composure Under Pressure: Maintains a calm, steady, and professional approach during high-priority issues or "tough times." Serves as a settling influence in a crisis and does not become defensive or frustrated when challenged.
- Jonas Software supports over 60,000 customers in more than 30 countries.
- Across our broader network, we support a global workforce of more than 30,000 employees.
Requirements
- Required Skills & Qualifications
- Foundational knowledge of PC/Mac hardware and Windows environments.
- Proven ability to multi-task and handle frequent interruptions while effectively "picking up where things left off."
- Exceptional verbal and written communication skills, including the ability to translate complex technical concepts into clear instructions for non-technical users.
- Ability to generate unique ideas and make connections between unrelated notions to add value during brainstorming and problem-solving.
Nice to have
- High School diploma or equivalent (Associate's degree or higher preferred).
Skills
- Patient, courteous, and tactful.
- Practices active listening, understands data before making judgments, and is sensitive to proper pacing and due process.
- Familiarity with CRM software and an interest in utilizing emerging AI tools to improve workflow efficiency.
- Preferred Experience
- CRM & Tools: Familiarity with CRM software and an interest in utilizing emerging AI tools to improve workflow efficiency.
- Business Unit:
- Innovative Computer Solutions Inc
- Scheduled Weekly Hours:
- Number of Openings Available:
- Worker Type:
- More About Jonas Software:
- Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.
Company info
- Lead remote training sessions to guide customers through core software functions, inventory management, and e-commerce platform fundamentals.
- Our highly reputable company offers career growth opportunities, a complete benefits package including 401k, a friendly team, and a great business casual working environment.
- Customer Centricity: Dedicated to meeting the expectations of internal and external customers. Establishes trust and uses customer feedback to drive service improvements.
- Merchant Education: Lead remote training sessions to guide customers through core software functions, inventory management, and e-commerce platform fundamentals.
This listing is sourced directly from Jonas's careers page and normalized into a canonical job model.