Samsung Electronics
Senior Manager, Digital Product - Customer Experience & Operations
2050 Derry Rd W Mississauga, Canada · Senior · Full-time
Sponsorship not specified$120k-$165kDetected 7 days ago
Product ManagementProduct StrategyExcelSAPERPLeadershipCommunicationPublic SpeakingAdaptabilityOrganizational SkillsMicrosoft Office
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odds of building a lasting career here
59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- This includes system enhancements to improve operational efficiencies, as well as automating manual processes.
- At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people - they are at the forefront of everything we do.
- We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.
Responsibilities
- Lead the ongoing review of the Cx & Operations product roadmap to identify new opportunities and re-prioritize as needed based on shifting business & operational strategy, global projects, newly available functionality (quick-wins), analytics, and customer feedback
- Seek out opportunities to improve agility in delivering platform features by leveraging pre-existing/configurable functionality, global initiatives, scalable opportunity, and redefining how new features are approached with development partner
- Build relationships and work cross-functionally to share best practices, ensure clear objectives/R&R, manage escalations/risk mitigation, and obtain support when needed
- Support on & prioritize NPS initiatives where appropriate
- The role will be responsible for building their product roadmap, prioritizing, and overseeing/supporting on the execution of defined initiatives in a timely manner.
Requirements
- Bachelor's degree in Business/Marketing or related field
- Ability to see the big picture
- Strong MS office skills in Excel, Word, PowerPoint and proficiency Possess exceptional organizational skills and attention to detail while having Sense of curiosity & urgency
- Proven ability to function effectively in a team environment.
- Ability to travel overseas
- Able to work extended hours and weekends when required
Skills
- Strong analytical, negotiating and prioritization management skills
- Strong analytical and planning skills
- Demonstrated people management skills
Compensation
- Competitive Salary
Benefits
- Employer paid Medical and Dental coverage from day one
- Access of Samsung U for 24/7 online learning
- Free on-site gym to get your sweat on
Company info
- Position Summary At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people - they are at the forefront of everything we do.
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This listing is sourced directly from Samsung Electronics's careers page and normalized into a canonical job model.