Agebold

Agebold

Medical Assistant / Care Coordinator (Remote / Telehealth Concierge)

Los Angeles, California, United States · Full-time

Sponsorship not specified$50k-$60kDetected 37 days ago
CRMLogisticsProcess ImprovementEHR/EMRPatient CareCommunicationCollaborationMentoring

About the role

  • Bold is backed by leading investors, including Rethink Impact, Andreessen Horowitz, and Khosla Ventures.
  • Bold has recently launched a virtual clinic specializing in preventive and lifestyle medicine and weight management and is looking for an experienced Medical Assistant / Care Coordinator to add to the patient-centered care team.
  • Role Overview & Key Outcomes As a Medical Assistant / Care Coordinator, you will bridge the gap between clinicians and patients, ensuring seamless, efficient, patient-focused care.

Responsibilities

  • Manage the full telehealth scheduling lifecycle, providing technical and logistical support.
  • Conduct strategic outreach (calls, texts, emails) to drive care initiation, track behavioral goals, and help patients navigate setbacks or motivational barriers.
  • Partner with clinical teams, provider operations, patient support, and product departments to optimize patient flow and elevate the overall care experience.
  • Exceptional verbal and written communication skills, with a proven ability to build trust and convey empathy.
  • Ability to manage a high volume of patient interactions efficiently without sacrificing quality or attention to detail.

Requirements

  • Track record of meeting or exceeding measurable KPIs (e.g., patient engagement, satisfaction, conversion, and retention).

Nice to have

  • Experience in a role that had direct daily interactions with older adults
  • Bilingual or multilingual (e.g., Spanish fluency)
  • We know people from historically underrepresented communities are less likely to apply if they don't meet all of the above criteria.
  • Please apply anyway!
  • Here's what you should know:
  • 401(K) after 6 months of employment

Compensation

  • We're committed to an inclusive, consistent, and equitable approach to compensation and anticipate that this position will earn between $50-60k annually.
  • The exact salary will depend on the amount of relevant and transferable experience you bring to the role.
  • 401(K) after 6 months of employment

Benefits

  • Current and valid National Medical Assistant Certification (CCMA, CMA, RMA, or NCMA) required.
  • 3+ years in direct patient care, care coordination, digital health, or an allied health/human services field.
  • A solution-oriented mindset with the agility to navigate a fast-paced, evolving healthcare environment.
  • You will also receive meaningful equity in the form of a stock option grant.

Company info

  • At Bold we know that our people are indispensable to achieving our mission, and we are building an inclusive environment that enables everyone to do their best work.
  • In that spirit, we deliberately hire people from all walks of life - including, but not limited to, race, gender identity, sexual orientation and disability status.
  • If you're motivated by our mission and eager to contribute to our team and culture, we'd love to hear from you.
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