Alamar Biosciences
Field Service Engineer II - US East
Baltimore, MA or Philadelphia, PA · Mid · Full-time
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About the role
- We believe the next frontier in biology is enabled by measuring proteins at higher sensitivity in highly multiplexed assays at the push of a button, which is something only Alamar can do.
- Would you like to make a significant impact in life science research and early disease detection at an expanding company?
- This is a customer facing, hands on role and as an early hire offers the opportunity to make meaningful impact on the development of our field service team.
Responsibilities
- Proactively collaborate with colleagues to provide comprehensive solutions to customer facing issues
- Create and refine scalable customer support processes which allow for future growth
- Create / review technical work instructions, manuals, and bulletins
- Our team is growing quickly as we develop innovative approaches to measure critical protein biomarkers from liquid samples that can enable the earliest possible detection of disease.
- As we build our team, we seek collaborative, driven, intellectually curious people committed to solving complex challenges.
- Centered upon field engineering within our Customer Support organization, this role will leverage your expertise to deliver exceptional levels of customer service.
- The role has significant opportunities to collaborate closely with Engineering and R&D teams.
Requirements
- Bachelor's degree or equivalent in related field (prefer 1-3 years of field-based experience in bio-tech industry)
- Exceptional ability to communicate across all organizational levels, including executives
- Demonstrated technical skills including ability to diagnose electrical, electromechanical and fluidic sub systems
- Positive "can do" attitude a must
- Adaptable self-motivated person with an attention to detail
- Pragmatic thinker with a clear and effective approach to problem-solving
- Outstanding written, verbal, and presentation skills, capable of conveying complex information with clarity
- Strong orientation towards process improvement, adept problem-solving skills, and unwavering commitment to quality
- Desire, ability, and willingness to travel from your home location to customer sites throughout South East, Eastern US, and beyond when needed., with possibility of some global travel
Nice to have
- This is a field based role where daily activities are in customer laboratories.
- This role involves travel by car, train, and air to reach customer sites.
- Candidates must have easy access to major airport plus willingness and ability to travel on short notice.
Compensation
- The base salary range for this full-time position is $120,000 - $140,000 + bonus + equity + benefits.
Benefits
- At Alamar, we are passionate about enabling our customers to make scientific discoveries that translate into clinical outcomes and benefit patients.
Company info
- Our culture rewards accountability and cross functional teamwork because we believe this enables the kind of breakthrough thinking that will accelerate our mission.
- We are searching for a Field Service Engineer II to join a dynamic team of professionals supporting Alamar's automated instrument for high-precision proteomic analysis.
- Initiate and cultivate positive relationships with customers and colleagues
This listing is sourced directly from Alamar Biosciences's careers page and normalized into a canonical job model.