Amplify

Amplify

Customer Success Manager

Remote - United States

Sponsorship not specifiedDetected 4 days ago
Data AnalysisProject ManagementSalesforceAccount ManagementCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingOrganizational Skills

About the role

  • About Amplify Amplify helps teachers bring delight and rigor to students every day.
  • Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents.
  • For more information, visit Amplify.com http://amplify.com.

Responsibilities

  • Own the Customer Journey: Own the entire customer journey for a defined book of business from launch through post-sale, acting as the accountable party for account success, retention, and renewal.
  • Strategic Planning: Develop and execute advanced success plans aligned with customer goals to facilitate account expansion and retention.
  • Cultivate robust partnerships with account leaders (instructional and technical) to develop long-term student achievement strategies and set multi-year goals.
  • Trusted Advisor: Act as a consultant and coach to district leaders, defining and measuring the realization of curriculum objectives. Serve as the primary point of contact, collaborating closely with internal teams to deliver a superior experience.
  • Risk Management: Proactively identify risks and launch blockers; alert stakeholders and implement solutions or workarounds to keep projects on track.
  • Operational Excellence: Leverage project tracking tools for consistency; maintain knowledge of project status to communicate effectively with internal and external partners.
  • Contract & Revenue Management: Develop a deep understanding of customer contracts to ensure compliance and proactively make recommendations.
  • Capitalize on CSQL opportunities, support renewal efforts, and identify opportunities for upselling to contribute to overall business growth.
  • Internal Partnership: Partner with internal teams to resolve customer issues, align on initiatives, and help inform the approach to customer lifecycle processes.
  • Product Mastery: Maintain expertise across Amplify's suite of products (focusing on Literacy and/or STEM) to advise accounts across all curriculum needs and support regional training efforts.

Requirements

  • Communication: Exceptional communication and presentation skills, with the ability to engage and influence stakeholders at all executive levels.
  • Bachelor's Degree or related work experience.
  • 2+ years of experience in Account Management or Customer Success.
  • Exceptional communication and presentation skills, with the ability to engage and influence stakeholders at all executive levels.
  • Experience with Salesforce, Gainsight, and Google Suite.

Nice to have

  • Subject Matter: Background in Elementary Literacy and/or STEM
  • experience teaching or using Amplify products.
  • Technical Proficiency: Experience with Salesforce, Gainsight, and Google Suite.
  • Amplify is an Equal Opportunity Employer.
  • Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans.
  • If you are selected for employment, a background check will be required.
  • As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.
  • Amplify is an E-Verify participant.

Skills

  • Escalation Management: Proven track record in handling customer escalations and fostering positive resolutions.
  • Strategic
  • Independence: Resourcefulness, independent problem-solving ability, and comfort operating under ambiguity.

Benefits

  • Accurately report and monitor the health of customer engagements and drive corrective action plans where needed.
  • Resource Coordination: Coordinate the development of Professional Learning plans and involve product specialists as needed to meet customer requirements.
  • We have become a leader in K-12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research.
  • The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system.
  • A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes.

Company info

  • Data-Driven Insights: Review and analyze account data to identify usage trends and develop actionable insights. Share findings with customers to inform ongoing curriculum strategy and with internal teams to drive decision-making.
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This listing is sourced directly from Amplify's careers page and normalized into a canonical job model.