Netrix Global

IT Support Engineer

Albany, NY · Full-time

Sponsorship not specifiedDetected 20 hours ago

iOSCustomer SuccessCustomer SupportTCP/IPDNSFirewallCiscoCommunicationCollaborationProblem Solving

About the role

Serve as the technical escalation point for onsite engineering teams.
Deploy, configure, and troubleshoot IT management tools such as Kaseya, LogicMonitor, antivirus platforms, and endpoint management solutions.
Provide timely communication and daily status updates to customer stakeholders.

What You Will Bring To The Table Associate degree in Information Technology or equivalent professional experience.
Mandatory Experience supporting Microsoft Windows operating systems and endpoint management.
Strong understanding of Microsoft Active Directory, Microsoft Exchange, and Microsoft 365 services.
Experience supporting Google Chromebook devices and Google Workspace administration (certification or willingness to obtain).
Experience troubleshooting networking technologies including TCP/IP, DNS, DHCP, switches, routers, firewalls, wireless networking, Cisco IOS, Meraki, and SonicWall.
Experience with workstation imaging, hardware diagnostics, repair, and component replacement.
Familiarity with ITSM platforms such as ServiceNow.
Desired Strong understanding of the OSI Model and enterprise networking fundamentals.

We are committed to delivering exceptional technology solutions and outstanding customer experiences.
Our teams partner closely with customers to design, support, and optimize modern IT environments that enable organizations to operate efficiently and securely.
We foster a collaborative culture where innovation, continuous learning, customer success, and operational excellence are at the core of everything we do.
Our professionals are empowered to make an impact while growing their technical expertise across a wide range of enterprise technologies.
What You Can Expect From Us We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment.
The role can be remote/home office, with some travel required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal.
To learn more about Netrix Global please go to www.netrixglobal.com

This listing is sourced directly from Netrix Global's careers page and normalized into a canonical job model.