Freshworks
Deal Desk Strategy Manager
San Mateo, CA, United States · Senior
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About the role
- Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives.
- Software is a choice that can make or break a business.
- Business software has become a blocker instead of ways to get work done.
Responsibilities
- Establish a regular meeting cadence with account teams to drive deal velocity from inception to closure
- Own deal strategy and structuring end-to-end, including all order form updates and documentation
- Serve as an escalation point for complex or stalled deals across the region, stepping in to unblock and drive resolution
- Provide ongoing, proactive deal enablement for your regional account teams (not just reactive deal support)
- Support quarter-end and month-end close crunch periods, including flexibility for after-hours support during peak close windows
- Ability to manage a high volume of concurrent deals under tight deadlines, particularly during month-end and quarter-end close
- Flexibility to provide after-hours support during peak close windows as needed
Requirements
- Proactively initiate deal strategy conversations with sellers before paperwork or approvals are required - not after
- Document the sequence of events required to close each assigned deal, and drive the cadence needed to hit it
- 7-10+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or a similar deal-support function, including direct experience with enterprise or strategic-tier deals
Compensation
- $157k-$194k
Company info
- If this sounds like a journey you want to be part of, we'd love to meet you.
- At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
- Excellent written and verbal communication skills, with experience speaking directly to customers on deal structure and terms
This listing is sourced directly from Freshworks's careers page and normalized into a canonical job model.