Loopio
Senior Customer Success Manager, Enterprise
Toronto, ON Hub · Senior
Sponsorship not specifiedDetected 22 days ago
A/B TestingAccount ManagementHRISCustomer SuccessCommunicationCollaborationProblem SolvingOrganizational Skills
About the role
- TAKE YOUR CAREER TO NEW HEIGHTS WITH LOOPIO! 🚀✨ Loopio is looking for a relationship-focused, data-oriented individual who wants to join our amazing Customer Success team!
- You'll also be joining a rapid-growth company, with endless opportunities to accelerate your career!
- Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station.
Responsibilities
- Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phase
- Develop creative strategies to increase customer engagement, drive growth, reduce churn, and produce Loopio advocates
- Manage key metrics that feed into team based goals around retention, growth, and advocacy
- Build engaging "success plays", email templates, and meeting frameworks to help streamline Customer Success activities
- Work with the Support & Services Team to ensure alignment and provide a cohesive Loopio experience
- Superb relationship building skills, with a proven ability to cultivate deep and meaningful relationships with your teams and clients
- You'll collaborate with your teams virtually across the UK, India, and North America (we're just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work 🙇🏾 during the workday
- Build meaningful relationships with Loopio's Enterprise customers through engaging emails, phone calls, and in-person meetings
- Partner with customers to develop meaningful plans that feed their long term goals
Nice to have
- Experience in a SaaS company is a plus
- Experience writing sales proposals or responding to RFPs is a huge plus
Compensation
- Our four active Employee Resource Groups https://loopio.com/annual-deib-report/ offer opportunities for employees to learn and connect year-round.
Benefits
- Measure and action on engagement data through our Customer Health Score framework
Company info
- Impeccable written and oral communication skills; you're talking to our customers, after all!
- We are HQ'd in Canada, with established hub regions around the world where we hire from.
This listing is sourced directly from Loopio's careers page and normalized into a canonical job model.