Jigsaw
Customer Success Manager
New York
Sponsorship not specified$15k-$25kDetected 27 days ago
FigmaCanvaHubSpotCRMAccount ManagementForecastingCustomer SuccessCommunicationCollaboration
About the role
- As a Customer Success Manager at Jigsaw, you'll serve as a trusted advisor for law firms across the Americas, driving adoption and business value from our legal technology solutions.
- This role puts you at the intersection of legal innovation and client partnership.
- You'll work with world-renowned law firms, becoming an integral part of their operations and helping them transform how they work.
Responsibilities
- You'll own a portfolio of accounts representing approximately $1M in ARR, managing the full post-sale customer lifecycle from onboarding through renewal and expansion.
- This is an opportunity to build your career alongside a scaling business.
- Develop deep understanding of each client's business objectives, workflows, and success metrics to align Jigsaw's value to their strategic priorities
- Maintain accurate forecasting of renewals, expansions, and at-risk revenue in HubSpot
- Deliver high-impact training sessions, workshops, and demos for end-users, champions, and train-the-trainer programs
- Identify and cultivate champions within client organizations who can drive internal adoption and advocacy
- Create success stories, case studies, and reference opportunities with your most engaged clients
- Partner closely with Sales (hand-offs, upsells), Product (feature requests, roadmap influence), and Product Success (escalations, technical issues) to ensure seamless customer experience
Requirements
- Your success will be measured by retention, expansion revenue, customer satisfaction, and your ability to turn clients into advocates.
Compensation
- $15k-$25k
Benefits
- Proactively monitor customer health signals (usage analytics, engagement patterns, support trends) to identify at-risk accounts before renewal and develop and execute risk mitigation strategies.
- A proven ability to independently manage a portfolio of 15-25 accounts with varying health scores and engagement levels and a track record of achieving high GRR and NRR goals
Company info
- At Jigsaw, we're on a mission to transform the way professional services and financial institutions work. We do this by helping our clients organise, visualise and use their data (think Figma or Canva but for the 'City'). Our clients include the world's biggest consultancies, leading financial institutions and top law firms.
- Jigsaw was founded by two seasoned entrepreneurs, Stephen and Travis. This is their second venture together
- their first was acquired by a US private equity firm and went on to become a billion-dollar company and a household name in professional service firms across the world. Jigsaw is now on a growth trajectory few Series A companies achieve - putting us in the top quartile SaaS companies globally. Today we proudly serve thousands of users from nearly two hundred businesses worldwide, who love our products and use them everyday.
- But we're only getting started! We have ambitious goals and we're looking for talented people to help us achieve them.
- This is their second venture together; their first was acquired by a US private equity firm and went on to become a billion-dollar company and a household name in professional service firms across the world.
- We're not about the corporate grind; instead, we thrive on creativity, enthusiasm, and a touch of humour to make magic happen.
- We hire people with high ownership and a bias for action.
- Then we trust and empower them to do their best work.
- At Jigsaw, we're on a mission to transform the way professional services and financial institutions work.
- We do this by helping our clients organise, visualise and use their data (think Figma or Canva but for the 'City').
- Our clients include the world's biggest consultancies, leading financial institutions and top law firms.
- Jigsaw was founded by two seasoned entrepreneurs, Stephen and Travis.
- Jigsaw is now on a growth trajectory few Series A companies achieve - putting us in the top quartile SaaS companies globally.
- Today we proudly serve thousands of users from nearly two hundred businesses worldwide, who love our products and use them everyday.
- But we're only getting started!
- We have ambitious goals and we're looking for talented people to help us achieve them.
- Why join us?
This listing is sourced directly from Jigsaw's careers page and normalized into a canonical job model.