PresenceLearning

Service Delivery Associate

Remote, US

No sponsorship$55k-$63kDetected 6 days ago

Customer SuccessCommunicationCollaborationProblem Solving

About the role

We're looking for a Service Delivery Associate to join our Service Delivery team.
Reporting into our Operations team and working closely with Service Delivery Specialists, Recruiting, and Revenue teams, you'll play a key role in coordinating operational service delivery for a portfolio of low-complexity school districts.
Working closely with Service Delivery Specialists and cross-functional teams, you'll proactively resolve operational issues and escalate complexity when needed.

Provider coordination is organized, responsive, and supports timely referral fulfillment.
Internal partners trust you to execute consistently, communicate clearly, and collaborate effectively across teams.
As a Service Delivery Associate, you'll own the day-to-day operational coordination of a portfolio of low-complexity school districts.
Serving as the primary operational contact for assigned accounts, you'll manage referrals from intake through service initiation while coordinating provider readiness, customer communication, and operational coordination.
Maintain proactive communication with district partners regarding referral status, scheduling updates, and operational questions.
Partner with Staffing, Recruiting, and Service Delivery Specialists to support provider alignment and referral fulfillment.
Maintain accurate referral documentation and operational data across company systems.
Maintain operational standards while ensuring data integrity and process consistency.
With a growing network of over 2,000 clinicians and more than 8 million teletherapy sessions delivered, we're dedicated to ensuring every child has access to the support they need.
Travel is also an important part of many roles, helping us build stronger relationships with our teams, clinicians, and school partners.

1+ years of experience in operations, customer success, account coordination, project coordination, service delivery, or a related field.
Experience managing multiple priorities while meeting service level expectations.
Demonstrated ability to identify issues, prioritize work, and escalate operational risks appropriately.
Familiarity with referral management, scheduling, provider coordination, or customer operations.
Experience supporting multiple customer accounts simultaneously.
For this role, limited travel may be required to help you connect in-person in a meaningful way for department offsites or team gatherings.

Our award-winning technology connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to K-12 school districts nationwide.
Own the end-to-end operational coordination and health of a portfolio of low-complexity districts, as the primary operational owner.

Customers receive timely, accurate communication and view you as a trusted operational partner.
At Presence, we embrace the benefits of being a remote-first company while recognizing the importance of in-person connection to advance our mission.

This listing is sourced directly from PresenceLearning's careers page and normalized into a canonical job model.