ns
Customer Service Representative (CSR)/Inside Sales
Idaho Falls, Idaho
Sponsorship not specifiedDetected 4 days ago
CRMSalesOutbound SalesCustomer SupportCommunicationCollaborationMentoringOrganizational Skills
About the role
- AdvantaServ is a growing service company specializing in residential and commercial HVAC, plumbing, and electrical solutions.
- While some responsibilities may be delegated to other team members as we grow and expand our administrative staff, this individual will play a key role in shaping processes, workflows, and the future of the administrative team.
- This position sits at the intersection of customer experience, operational coordination, and revenue generation.
Responsibilities
- Results-Driven Urgency - Acts quickly on leads and strives for maximum conversion
- Organized Multitasking - Effectively manages multiple conversations, systems, schedules, and follow-ups
- Team-First Attitude - Supports teammates while holding themselves to high performance standards
- Professional Resilience - Maintains composure, maturity, and focus in a fast-paced environment
Requirements
- Proficiency with ServiceTitan or similar CRM/dispatch software, or a strong willingness to master it quickly
- Ability to multitask and prioritize in a fast-paced environment
- Previous experience in HVAC, plumbing, or electrical service environments
Nice to have
- Proven experience in customer service and/or dispatching (home services industry preferred)
- Preferred Experience
- Bilingual (English/Spanish) is a plus
Compensation
- Competitive hourly wage or salary based on experience
Benefits
- Paid time off and paid holidays
This listing is sourced directly from ns's careers page and normalized into a canonical job model.