Amigo
AI Deployment Strategist
New York City · Senior · Full-time
Sponsorship not specifiedDetected 20 days ago
Project ManagementCustomer SuccessLeadershipCollaborationProblem SolvingMentoring
About the role
- This is not a traditional customer success role.
- You'll operate as a deployment strategist, embedding within customer organizations, mapping their systems and decision-making structures, and driving expansion across clinical, operational, and financial dimensions.
Responsibilities
- Develop comprehensive deployment strategies including success metrics, implementation roadmaps, and stakeholder engagement plans
- Build expansion business cases and ROI models for new use cases, quantifying realized value from existing deployments and identifying additional opportunities across clinical, operational, and financial dimensions
- Design and facilitate QBRs (Quarterly Business Reviews) that demonstrate value delivery, showcase outcomes, and identify expansion opportunities
Requirements
- Strategic thinking skills, ability to see the big picture while managing detailed execution
Compensation
- Annual team offsite
Benefits
- Comprehensive health, dental, and vision insurance
- Mental health support and wellness coaching
- Flexible wellness stipend for fitness, therapy, or personal growth
- Annual learning budget for courses, books, or conferences
- Partner with healthcare organizations to understand their workflows, pain points, organizational structures, and strategic priorities
- Own customer health metrics, time-to-value, and expansion revenue for your portfolio
- Develop playbooks and frameworks that systematize deployment approaches across different healthcare use cases
- Navigate complex healthcare stakeholder environments including clinical leadership, IT, operations, finance, and compliance teams
Company info
- Receive customers post-signature and collaborate with sales during handoff to understand initial use case commitments, success criteria, and customer expectations
- Manage the full customer lifecycle from onboarding through expansion, ensuring customers achieve sustained value from Amigo
- Monitor deployment performance against defined KPIs and work with customers to iterate and optimize agent configurations
This listing is sourced directly from Amigo's careers page and normalized into a canonical job model.