Clarity
Seasonal Clarity Family Support Representative
USA
Sponsorship not specifiedDetected 13 days ago
Communication
About the role
- Continuation beyond this date is offered at Clarity's discretion based on performance and ongoing business need.
- Meeting and maintaining customer satisfaction and team call handling goals.
- Traits of an Ideal Candidate Applicants MUST reside in one of the following states: AZ, CA, CO, CT, DE, DC, FL, HI, IL, KY, ME, MD, MA, NJ, NY, NC, OR, PA, RI, SC, TX, UT, VA, WA, WI Strong verbal and written communication skills.
Responsibilities
- In this role you will report directly to a support team lead and will serve as a contributor on the support team.
- Responding to support inquiries from families in a timely manner through phone, email and chat.
- Troubleshooting issues and answering support questions through active listening and empathy, and providing solutions and escalating to the appropriate team when necessary.
- Participating in initiatives that support families, schools and internal teams.
- Collaborating with the team lead and other team members on continuous improvements to the product or processes that would improve the overall family user experience.
Nice to have
- AZ, CA, CO, CT, DE, DC, FL, HI, IL, KY, ME, MD, MA, NJ, NY, NC, OR, PA, RI, SC, TX, UT, VA, WA, WI Strong verbal and written communication skills.
- Genuinely enjoys and finds fulfillment in helping people solve their problems.
- Experience working in customer facing roles / on customer facing teams.
- Comfortable with technology and able to learn new systems and software quickly.
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This listing is sourced directly from Clarity's careers page and normalized into a canonical job model.