Layerzerolabs

Layerzerolabs

Customer Success Manager

VANCOUVER, BC OR NEW YORK CITY

Sponsorship not specifiedDetected 120 days ago
Stakeholder ManagementAccount ManagementBusiness DevelopmentPipeline ManagementForecastingOnboardingCustomer SuccessCommunicationOrganizational Skills

About the role

  • In this role, you will focus on managing a portfolio of LayerZero customer accounts, primarily chains and mid-level accounts.
  • The working environment is fast pace with plenty of ambiguity, change, and odd hours.

Responsibilities

  • Develop tailored strategies for each account to drive growth, adoption, and usage of LayerZero's products
  • Lead the onboarding process for users, providing guidance on navigating the LayerZero offerings
  • User Engagement and Relationship Building:
  • Build and nurture relationships with key stakeholders in the industry, becoming a trusted advisor to our users
  • Collaborate with our users to identify opportunities for increased adoption of LayerZero offerings
  • Facilitate training sessions and provide hands-on support to empower users in navigating and utilizing LayerZero
  • With LayerZero's simple, generic messaging protocol, builders will develop cross-chain dApps designed to unify the power of individual blockchains.

Requirements

  • You have to be okay with that as we continue to grow and mature as an organization.

Nice to have

  • 2-5 years of business development and/or account management experience
  • A good understanding of the Web3 industry
  • Technical expertise is a plus
  • You're a natural problem solver who is highly organized and can juggle multiple tasks at once
  • You have a solid understanding of business development operations, including deal tracking, pipeline management and forecasting
  • You have excellent communication and interpersonal skills, and you enjoy working across different teams
  • You're proactive, take initiative, and thrive in fast-paced, ever-changing environments

Skills

  • Actively participate in Web3 and blockchain communities to stay informed about industry trends, emerging technologies, and user sentiments
  • Represent the company in community forums and events, fostering a sense of belonging and connection

Benefits

  • Founded in 2021, LayerZero's vision is to create a community of cross-chain developers, building dApps that are no longer constrained by individual blockchain capabilities.
  • Monitor and analyze user engagement metrics specific to assess account health
  • Onboarding and Education:
  • Develop and deliver educational resources, workshops, and materials tailored to the intricacies of our protocol and the broader industry
  • Health Monitoring:

Company info

  • We are funded by the best investors in the world including:

Equal opportunity

  • LayerZero Labs is committed to fostering a diverse and inclusive workplace.
  • LayerZero Labs is an equal opportunity employer and does not discriminate on the basis of race, national origin, religion, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or any other legally protected status.
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