OpenGov

OpenGov

Sr. Customer Success Manager - Boston, MA

US | Massachusetts | Boston · Senior

Sponsorship not specified$130k-$145kDetected 1 day ago
SalesforceSalesAccount ManagementNegotiationAccountingBudgetingProcurementERPContract ManagementCustomer SuccessLeadershipCommunication

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odds of building a lasting career here

54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 4 green-card filings in this occupation, 100% were for a worker who already held the job.

Files H-1B transfers

4 transfer filings in the last year, covering 4 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • As a Senior Customer Success Manager at OpenGov, you are a cornerstone of our field leadership team.
  • This is a role for a strategically-minded senior CS professional who thrives on over-achieving retention targets and driving digital transformation at scale.
  • Portfolio Ownership: Take direct accountability for the net retention, renewals, and enterprise usage of a high-value customer base across OpenGov's portfolio of products.

Responsibilities

  • Customer Advocacy: Manage and advocate for a large list of accounts, maintaining high satisfaction through rapid issue resolution and proactive escalation management.
  • Executive Presence: Outstanding communication, negotiation, and presentation skills, with a demonstrated ability to build collaborative relationships at the executive level.
  • Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government.

Nice to have

  • 5+ years of account management, customer success, or sales experience, ideally within a complex technology, finance, or accounting SaaS environment.
  • Proven Over-Achievement:
  • A consistent track record of exceeding quarterly retention and revenue goals.
  • Executive Presence:
  • Industry Knowledge:
  • Technical & Business Acumen:
  • Highly proficient in Salesforce, G-Suite, and modern CS platforms
  • able to translate technical features into business outcomes.

Compensation

  • Boston, MA: $130,000 - $145,000
  • On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
  • The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.

Benefits

  • Comprehensive healthcare options for individuals and families
  • Flexible vacation policy and paid company holidays
  • Paid parental leave, wellness stipends, and HSA contributions
  • Industry Knowledge: Rapid ability to master OpenGov's product verticals, including local/state government, special districts, and higher education.
  • Benefits That Work for You

Company info

  • We are passionate about our mission to power more effective and accountable government.
  • Our global team of 800+ employees is united in our commitment to challenge the status quo.
  • Solution Prescription: Leverage comprehensive customer success plans to help align OpenGov's products to customers' unique goals, driving predictable adoption, retention & expansion.
  • Community Building: Travel to engage customers in person and lead regional user groups to accelerate product value and foster a community of power users.
  • Cross-Functional Leadership: Work as a bridge between customers and OpenGov's Product and Field leadership to drive product improvements and resolve high-priority escalations.
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This listing is sourced directly from OpenGov's careers page and normalized into a canonical job model.