SECU

MSS Associate Member Services Representative

Operations - Raleigh - 1000 Wade Ave · Junior

Sponsorship not specified$10k-$15kDetected 11 days ago

ExcelCommunicationProblem SolvingMentoring

About the role

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Some background noise from other employees, printers, telephone and coin machine.
Job requires a substantial amount of sitting.

Must maintain acceptable performance level based on Key Performance Indicators (KPI's) and achieve and maintain standards as directed by management.
Maintain a current and comprehensive knowledge of credit union products and services and possess an ability to educate members and make recommendations based on their needs.

Must have high school diploma or GED equivalent.
Entry level position with no experience required.
Must have good communication skills, both verbal and written.
Ability to think critically and use problem solving skills.
Additional Modules Required
The following modules should be completed at this level and are required prior to advancement to the next level:
Security and control procedures must be followed by all MSS employees.
Actively work with mentor and MSS coaching team to strengthen proficiency in member service delivery.
Soft skills and call quality must be maintained at an acceptable level.
Must develop a strong understanding of organizational goals and philosophy and make recommendations consistent with those goals.

Bachelor's degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).

Participate in training and continuing education.
Knowledgeable in basic Financial Advisory and Real Estate Services (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and able to provide quality referrals.

This listing is sourced directly from SECU's careers page and normalized into a canonical job model.