Ping Identity

Ping Identity

Customer Success Executive

USA - Remote · Senior

Sponsorship not specified$131k-$150kDetected 119 days ago
SalesforceCRMCustomer SuccessZero TrustLeadershipCommunicationPublic Speaking

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odds of building a lasting career here

54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • It's something that inspires our company.
  • People don't come here to join a culture that's built on digital freedom.
  • One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

Responsibilities

  • Employee Resource Groups that create a sense of belonging for everyone.
  • We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity.

Requirements

  • Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management.
  • Ability to prioritize, gain alignment across key stakeholders, and parallel path multiple work streams while performing effectively under pressure.
  • Proven track record of driving issues to resolution and advocating on behalf of a customer.
  • Experience with SFDC, Gainsight, or equivalent CRM systems.
  • To be a successful Customer Success Executive, you should have:
  • A strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions.
  • Experience building executive-level relationships with government and public sector customers and implementation partners.
  • Ability to own C-suite relationships and executive engagement, possessing strong skills in writing executive-level documents and presenting to multiple levels within large organizations.
  • Knowledge of the software development process and design methodologies.
  • Exceptional communication and presentation skills.
  • The ability to analyze technical concepts and translate them into business terms, as well as explain complex technical concepts to customers.
  • A strong combination of technical and leadership skills.
  • A naturally curious and proactive approach to uncovering adoption blockers and risks.

Nice to have

  • Acting as a point of contact for any major customer incidents, being responsible for managing expectations and communications through resolution, especially within strict Public Sector and Federal SLAs.
  • Acting as the voice of the customer internally to advocate for their needs, including Federal compliance and SLED-specific product requirements.
  • Monitor and identify adoption and utilization trends, providing recommendations based on risk and customer needs.
  • Providing proactive guidance on Ping's features based on the customer's interests and business objectives, mapping solutions to modern government mandates (e.g., Zero Trust initiatives).
  • Leading technically complex customer issues from start to finish and identifying opportunities for new solutions.
  • Collaborating with cross-functional teams (including Product and Engineering) to help resolve customer needs or projects.
  • Engaging with technical and business owners at all levels on the customer side.
  • Communicating and influencing effectively at all levels of the organization, including C-level.

Compensation

  • $131,000 - $150,000 + variable pay
  • In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above.
  • Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Benefits

  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
  • Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together.
  • We believe in and facilitate a flexible, collaborative work environment.
  • Commuter Offset (Specific locations)

Company info

  • About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise.
  • And it's not just something we provide our customers.
  • While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture.

Equal opportunity

  • We are an Equal Opportunity/Affirmative Action employer.
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This listing is sourced directly from Ping Identity's careers page and normalized into a canonical job model.