Snap
Client Success Manager
Vancouver
Sponsorship not specifiedDetected 7 days ago
Machine LearningComplianceCRMSalesAccount ManagementCustomer SuccessCustomer SupportCommunication
About the role
- At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history.
- When our people thrive, so does our innovation.
- If you're looking to make an impact and grow with a team that values you, come join us!
Responsibilities
- Own relationships with Merchant Partners: serve as a trusted, strategic advisor with a focus on growth, building long-term relationships with our clients
- Identify and communicate feedback and suggestions to Snap support and product teams
- Using relationship building /account management techniques and sales reports/data to uncover additional revenue potential within your merchant portfolio
- Schedule and deliver "field training" sessions with our merchants and their staff
- Highly motivated and self-sufficient with a demonstrated track record of achieving measurable goals and creating own schedule
- In this role, you'll serve as the face of Snap to our existing merchant partners, working directly in your assigned territory to strengthen relationships, drive adoption of Snap's offerings, and help our clients succeed.
- serve as a trusted, strategic advisor with a focus on growth, building long-term relationships with our clients
Requirements
- 1+ years of outside account management experience, or we will train entry level candidates with less experience. must have high levels of people, communication, and emotional intelligence skills
- Must have strong experience with Customer Relationship Management (CRM) systems
- Outstanding relationship-building skills and strong customer service aptitude with a high degree of responsiveness
Benefits
- Generous paid time off
- Competitive medical, dental & vision coverage
- Company-paid life insurance
- Company-paid short-term and long-term disability
- Access to mental health and wellness resources
- Legal coverage and other supplemental options
- Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Company info
- Work closely with Areas Sales Manager to strategize on merchant account goals
- We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike.
- Be a road warrior and work out of your car as you travel daily to meet customers face-to-face in your territory, completing 120-150 merchant visits each month
- Become an expert on our product: assist merchant partners in capturing more customers by offering Snap programs and promotions
- Whether you've held titles like Account Executive, Territory Manager, Customer Success Manager, or you're early in your career with a strong service mindset, we're looking for individuals who thrive on client interaction, autonomy, and meaningful impact.
This listing is sourced directly from Snap's careers page and normalized into a canonical job model.