Highlightta

Highlightta

Manager, Internal Systems & AI Orchestration

United States

Sponsorship not specifiedDetected 4 days ago
SnowflakeAgentic AIAI OrchestrationSalesforceCRMERPCustomer SuccessTest AutomationLeadershipNetSuite

About the role

  • The Manager, Internal Systems & AI Orchestration bridges traditional CRM management and modern autonomous agentic systems.
  • We're looking for someone whose AI-first thinking and intellectual curiosity matter as much as direct tool experience.

Responsibilities

  • Act as a strategic business partner to Customer Success, Support, Sales, and Finance leadership, translating revenue objectives into clear technical roadmaps - distinguishing user "wants" from structural business "needs" to design scalable, long-term solutions.
  • Manage and develop the Salesforce CRM Administrator, overseeing day-to-day operations (user management, profiles, roles, permissions) while building their skills as a modern systems orchestrator through continuous technical upskilling.
  • Own the full lifecycle of Salesforce Agentforce agents: design, build, test, deploy, and continuously optimize agent flows that automate workflows across GTM teams and improve the customer journey - moving from rigid linear workflows to goal-oriented autonomous systems.
  • Design complex, non-linear system logic, prompt engineering models, and dynamic routing
  • Own the governance, synchronization, and integrity of GTM data flowing into Snowflake via Data360.
  • Architect and maintain a high-fidelity Unified Customer Profile (UCP) as the single source of truth for reporting and execution - and the foundational context layer that keeps AI agents accurate and context-aware.
  • Oversee and optimize API integrations and webhooks so agents and systems act on real-time data signals (e.g., website behavior, intent data), minimizing sync lag across platforms.
  • Design complex, non-linear system logic, prompt engineering models, and dynamic routing; craft and refine prompts that guide agents effectively and prevent hallucinations.
  • Manage data migrations and bulk data requests between GTM and financial systems.
  • Build and manage automated testing suites (unit, integration, UAT) to protect system integrity across releases.

Requirements

  • Deep technical expertise in Salesforce administration and configuration, NetSuite, and data platforms (Data360/Snowflake)
  • experience with Salesforce Revenue Cloud is an asset
  • Proficiency in prompt engineering and agentic logic design, including error-trapping in non-linear workflows.
  • Deep technical expertise in Salesforce administration and configuration, NetSuite, and data platforms (Data360/Snowflake); experience with Salesforce Revenue Cloud is an asset

Skills

  • About Neon One

Benefits

  • Ensure continuous system health through regular audits, upgrade preparation, and management of third-party integrations and data feeds.

Company info

  • Neon One on LinkedIn https://www.linkedin.com/company/neonone/
  • HighlightTA on LinkedIn https://www.linkedin.com/company/highlightta/
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