Tactile Medical
Patient Advocate
Minneapolis, Minnesota
Sponsorship not specified$21k-$27kDetected 8 days ago
Outbound SalesExcelCustomer SupportMedical DevicesCommunicationProblem SolvingCritical ThinkingTime ManagementMicrosoft Office
About the role
- This role oversees continuum of care, facilitates change of insurance, rental reauthorization and other processes specific to those with Medicare as a form of primary insurance.
- A successful Patient Advocate carries themselves with empathy and understanding, has excellent written and verbal communication skills, and has the ability to apply critical thinking to nuanced patient situations.
- Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.
Responsibilities
- Document patient contact in an accurate, timely and concise manner for use by other internal departments
- Ability to manage emotional or challenging situations effectively
- Problem-solving skills with the ability to identify and seek support to resolve issues quickly and accurately
Requirements
- Bachelor's degree or equivalent work experience
- Knowledge & Skills
- Ability to complete multiple tasks concurrently with effective time management
- Proficiency using MS Word, Excel and Outlook
Compensation
- Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insu
Benefits
- Experience with medical billing, insurance, authorization and/or reauthorization, or collections
- Support patient continuum of care from Tactile Medical's basic pump (Entre) to the Flexitouch in alignment with payer policy requirements
- Initiate outbound patient contact to determine treatment response and satisfaction with use of our medical device(s)
- Explain reimbursement processes, gather thorough and detailed medical information to advance prior authorization, appeal or self-pay
Company info
- Initiate outbound patient contact, part of the rental reauthorization process, to obtain information for continued authorization of Tactile products in an active rental cycle
- Delight customers with empathy, active listening, and timely response
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This listing is sourced directly from Tactile Medical's careers page and normalized into a canonical job model.