Roche
Campus Hospitality Ambassador
South San Francisco
Sponsorship not specified$61k-$113kDetected 7 days ago
LogisticsCustomer SupportCommunicationAdaptabilityMicrosoft Office
About the role
- As our Campus Amenities Ambassador, you will serve as the premier welcoming face of the campus, delivering exceptional front-line service to employees, executives, and international visitors.
- In this role, you will balance high-touch customer service with critical site security protocols, ensuring efficient lobby operations and managing essential campus amenity programs.
- Serve as the primary point of contact in campus lobbies, providing a professional and consistently exceptional service experience for all arriving guests and staff.
Responsibilities
- Manage campus access and registration protocols in close partnership with the Security team to ensure authorized, safe entry for all visitors, vendors, and contractors.
- Coordinate front-desk logistics, including the processing of guest check-ins, vendor deliveries, corporate phone support, and specialized service requests.
Requirements
- Bachelor's degree is required for this position.
- 3-5 years of corporate customer service experience in a fast-paced, high-standards environment, or equivalent white-glove service experience (such as luxury hospitality or upscale retail).
- Advanced proficiency with digital productivity tools, specifically Microsoft Office Suite and Google Suite (Gmail, Calendar, etc.).
- Strong technical aptitude with the ability to quickly master specialized business software, including visitor management databases and call center systems.
- Adaptable problem-solver who possesses a solution-oriented mindset, sound judgment, and the integrity required to handle confidential information.
- Maintain rigorous professional standards, including required internal safety certifications and strict corporate appearance guidelines.
Compensation
- The expected salary range for this position based on the primary location of South San Francisco is $ 60,600.00 - $ 112,600.00.
Benefits
- Self-motivated team player with excellent punctuality, capable of working independently and committing to a flexible
This listing is sourced directly from Roche's careers page and normalized into a canonical job model.