EasyPost

Customer Support Specialist II

Lehi, Utah · Mid

Sponsorship not specifiedDetected 6 days ago

GitRESTCustomer SupportCommunicationCollaborationProblem SolvingAdaptabilityOrganizational Skills

About the role

This role involves troubleshooting problems, resolving customer issues, and providing guidance to ensure efficient and effective use of products or services.
The essential functions include, but are not limited to the following:
o Provide first-level contact and convey resolutions to customer issues.

o Document customer interactions, issues, and resolutions in the support system.

o Minimal to light physical effort is required in performing duties.
o Occasional walking and lifting may be required and must be able to lift 15 pounds at any given time.
o 1-2 years of related experience
o Basic computer skills and ability to learn new software quickly.
o Ability to remain calm and professional in challenging situations.
o High School Diploma or equivalent
o Strong organizational skills with the ability to manage multiple tasks and priorities.
o High attention to detail to ensure accuracy in communication, documentation, and problem-solving
o Customer-first attitude with a willingness to go above and beyond.
o Team player with a proactive mindset.
o Quick learner with adaptability to changing environments.

Applies acquired job skills and company policies and procedures to complete assigned tasks.
o Strong communication skills (written and verbal).
o Knowledge and Application: Applies acquired job skills and company policies and procedures to complete assigned tasks.

What We Offer: o Comprehensive medical, dental, vision, and life insurance o Competitive compensation package and equity o Monthly work from home stipend of $50 o Flexible work schedule and paid time off o Collaborative culture with a suppo

o Serve as a communication link between customers and key internal teams.
o Proactively follow up with customers to ensure resolution and satisfaction.
o Provide friendly, timely, and effective support to customers, ensuring a positive experience.
🧡📦💙 Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses-from garage startups to the Fortune 500.

Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

This listing is sourced directly from EasyPost's careers page and normalized into a canonical job model.