Baseten
Infrastructure Ops Engineer
San Francisco · Junior
Sponsorship not specifiedDetected 134 days ago
Node.jsKubernetesSite Reliability EngineeringMachine LearningSparkAuditingCustomer SuccessResearchLeadershipCommunication
About the role
- As an Infrastructure Ops Engineer at Baseten, you are the operational engine of our global infrastructure.
- You will sit at the intersection of technical customer success and infrastructure engineering, partnering closely with our SRE and FDE teams to execute the complex hardware lifecycles that power our fleet
- You aren't just managing clusters; you are acting as the technical glue between our customers' needs and our hardware reality, ensuring that high-level capacity strategies are translated into boots-on-the-ground results.
Responsibilities
- GTM & Capacity Fulfillment: Partner with Sales and account teams to scope and fulfill customer capacity requests, translating complex timelines into concrete infrastructure actions and clear ETAs
- Process & Observability Engineering: Identify recurring gaps in the capacity lifecycle (intake, triage, comms) and drive fixes by defining lightweight processes and improving system observability
- Automation & Tooling: Identify repetitive workflows and partner with engineering to build scripts, dashboards, and internal tools that reduce manual intervention and shorten time-to-mitigation
- Knowledge Excellence: Maintain a living database of GPU-specific intelligence (H100/B200) and market moves to accelerate incident resolution and support strategic briefings for leadership
- We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital.
- Join us and help build the platform engineers turn to to ship AI products.
- Partner with Sales and account teams to scope and fulfill customer capacity requests, translating complex timelines into concrete infrastructure actions and clear ETAs
- Identify recurring gaps in the capacity lifecycle (intake, triage, comms) and drive fixes by defining lightweight processes and improving system observability
Requirements
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field
- 2+ years of professional work experience, ideally in a customer-facing technical role or as a junior SRE/Cloud Engineer
- Demonstrated ability to communicate complex technical blockers clearly to both internal engineering teams and external vendors
Compensation
- Competitive compensation, including meaningful equity.
Benefits
- Competitive compensation, including meaningful equity.
- 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
- If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
- Manage daily node operations including tainting/untainting, node draining, and PVC repairs to ensure GPU fleet health and operational cost control
- By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production.
Company info
- At Baseten, we are committed to fostering a diverse and inclusive workplace.
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