Tekion
Customer Success Consultant (Automotive Analytics
Remote, United States · Principal
Sponsorship not specified$78k-$130kDetected 27 days ago
Machine LearningData VisualizationCustomer SuccessCollaboration
About the role
- It is a domain specialist role built on deep dealership operations experience and mastery of the Tekion DMS platform.
Responsibilities
- Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes
- Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations
- Maintain current mastery of the Tekion platform across all relevant modules
- Serve as the escalation resource for complex product questions that exceed CVM depth. This is a domain expert function, not a support function
- Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model
- Structured consulting or advisory instincts, including the ability to diagnose a situation, build a recommendation,
Requirements
- Prior experience with Tekion or a comparable DMS at an administrative or power user level
- say, but because of what you know
Nice to have
- Tekion ARC knowledge, Variable preferred, Fixed knowledge secondary.
Skills
- Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform.
- Tekion employs close to 3,000 people across North America, Asia and Europe.
- The Customer Value Architect is one of the most specialized roles in the Tekion Customer Value organization.
- CVAs are the people CVMs call when a dealer needs more than a conversation.
- They turn utilization data into a performance diagnosis, and that diagnosis into a roadmap the dealer will follow.
Compensation
- $78,000 - $130,000 USD
- Tekion is proud to be an Equal Employment Opportunity employer.
- Your recruiter can share more about the specific salary range during the hiring process.
Benefits
- Competitive compensation and generous stock options
- 100% employer-paid top-of-the-line medical, dental and vision coverage
- Great benefits including unlimited PTO, parental leave and free snacks and beverages
- The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Company info
- Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
This listing is sourced directly from Tekion's careers page and normalized into a canonical job model.