DataCamp
Senior Customer Success Manager
New York, United States · Senior
Sponsorship not specifiedDetected 267 days ago
SalesforceAccount ManagementCustomer Success
About the role
- You are responsible for increasing data and AI readiness at enterprise organisations through the power of DataCamp.
- Your role is to understand data and AI upskilling opportunities and gaps in business lines, People and Learning and Development departments, and data and AI functions and to increase data capabilities of all skill levels across the organisation.
- At DataCamp, we seek individuals who embody our core values of data-driven action, transparency, ownership, and customer focus.
Responsibilities
- Manage the customer lifecycle from onboarding to renewal for DataCamp's most strategic, top-tier B2B clients
- Build proactive success plans and goals with and for the customer to help them meet and exceed data & AI transformation and upskilling goals
- Elevate conversations both up and across the client org to evangelise DataCamp and drive meaningful adoption that grows business outcomes for a client
- 5+ years of industry experience in relevant fields and domains (e.g. consulting, customer success, pre sales, account management, support), with a commitment to building a long-term career in the go-to-market space.
- Amazing team: Collaborate with a truly exceptional team-seriously, we're awesome!
Requirements
- At least 2-3 years in the consulting or customer success domains is of top focus
- Experience and proficiency in big data and advanced analytics technology, topics, trends, and an appreciation for the current vendor landscape.
- Motivation to stay on top of trends and technology and ability to speak to these confidently
- Demonstrable track record of meeting/exceeding GRR and NRR targets (or equivalent metrics), and balancing priorities and playbooks in a portfolio of customer accounts
- Experience in Salesforce, identifying and documenting risk/growth opportunities, collaborating with sales, and creating renewal quotes and POs
- 5+ years of industry experience in relevant fields and domains (e.g. consulting, customer success, pre sales, account management, support), with a commitment to building a long-term career in the go-to-market space. At least 2-3 years in the consulting or customer success domains is of top focus
- Experience and proficiency in big data and advanced analytics technology, topics, trends, and an appreciation for the current vendor landscape. Motivation to stay on top of trends and technology and ability to speak to these confidently
- Bringing a "Teach to fish" not "give a fish" mentality to enabling our client counterparts and helping them champion datacamp adoption across the organisation
- Creating and nurturing champions and value stories to underscore the impact of DataCamp across the enterprise
- Willingness to experiment with new Customer Success playbooks, workshops, or motions to get the client true value out of DataCamp and to build long-term stickiness of the product
Skills
- About DataCamp
- DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success.
Compensation
- At DataCamp, we strive for market alignment and internal equity as a key part of our compensation approach. This position also qualifies for:
- We offer a competitive salary with attractive benefits.
Benefits
- Equity (i.e., stock options).
- 401K retirement plan + matching
- Insurance (medical, dental, vision, life)
- Collaborate closely with counterparts in sales (AEs, Learning Solution Architects, Partnership program, services) to maintain and grow product adoption and relationships
- Strategize on and help launch learning initiatives (eg competitions, custom tracks or content, learning leaderboard sprints, value capture sessions) to promote access and outcomes for thousands of learners
- Flexibility: Benefit from flexible working hours because the future is flexible!
- Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth.
Company info
- Participate in international company retreats, fostering a global team spirit.
- We are seeking individuals that thrive in a fast-paced, high-performing sales organisation and are driven by a passion for democratising adoption of data & AI.
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This listing is sourced directly from DataCamp's careers page and normalized into a canonical job model.