Gainsight
Senior Renewals Manager
USA - CA - Remote · Senior · Full-time
Sponsorship not specified$105k-$114kDetected 21 days ago
Agentic AIAccount ManagementNegotiationForecastingProcurementCustomer SuccessLeadershipCommunicationCollaborationMentoring
About the role
- We're looking for a full-time Senior Renewals Manager to join our Customer Success team reporting to the Director, Renewals Management.
- This role is a remote role based in the United States.
- In this role, you'll play a key role in driving customer retention and revenue stability by leading renewal execution for the organization's most complex, high-risk, and high-value accounts.
Responsibilities
- Lead end-to-end renewal strategy for high-ARR, multi-product, or multi-year accounts.
- Own complex pricing, concession, and restructuring discussions.
- Partner with CS leadership to align value delivery to renewal outcomes.
- Maintain accurate forecasts for complex renewal portfolios.
- Proven ability to manage ambiguity and competing priorities.
Requirements
- 6+ years in Renewals, Account Management, or Customer Success.
Nice to have
- Experience in a dedicated Renewal Manager role.
Skills
- Prior quota-carrying sales background.
- Experience with multi-product SaaS portfolios.
- Familiarity with churn mitigation frameworks and save motions.
- Exposure to pricing strategy or deal desk leadership.
Compensation
- The starting base salary range for this role is $105,000-$114,000 USD annually.
Benefits
- This role is also eligible for commission based on performance and participation in Gainsight's equity program.
- Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe.
Company info
- We are guided by our values and our mission to be living proof you can win in business while being Human-First.
- Learn more here https://www.gainsight.com/company/.
- What We're Looking For:
- At Gainsight, we believe great work happens when teammates feel fully supported.
- Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First.
- We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options.
Equal opportunity
- We're committed to creating an inclusive, fair, and transparent hiring process.
- As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
- If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
- If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.
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This listing is sourced directly from Gainsight's careers page and normalized into a canonical job model.