Hypori Inc.

Hypori Inc.

SkillBridge Training Program - Tier 1 Support Specialist

Remote - US · Staff+ · Contract

Sponsorship not specifiedDetected 63 days ago
AWSJiraConfluenceCustomer SupportZendeskCommunicationCollaborationMentoring

About the role

  • High ‑ level view of environments (e.g., prod vs non ‑ prod)

Responsibilities

  • Backed by $55M in funding from investors including UBS, AE Industrial Partners, Hale Capital Partners, and GreatPoint Ventures, Hypori is expanding into new commercial and regulated markets.
  • DOW SkillBridge connects transitioning service members with industry partners in real-world job experiences.
  • For industry partners, DOW SkillBridge is an opportunity to access and leverage the world's most highly trained and motivated workforce at no direct cost.
  • Service members can be granted up to 180 days of permissive duty to focus solely on training full-time with approved industry partners after their chain of command, field grade commander, provides written authorization and approval.
  • These industry partners offer real-world training and in-demand work experience while having the opportunity to evaluate the service member's suitability for future employment.
  • Understand our products at a Tier 1 support level
  • Be able to intake, document, and triage support requests in ServiceNow and Zendesk
  • Contribute to support documentation, checklists, and knowledge base content
  • Shadow Tier 1 support staff to learn end ‑ to ‑ end workflows in ServiceNow and Zendesk
  • Help maintain and improve templates, checklists, and documentation under supervision

Requirements

  • Identify when issues must be escalated to Tier 2/engineering
  • Prepare clean escalations to Tier 2 (with required details and artifacts)

Skills

  • Follow established workflows for troubleshooting, escalation, and communication, including the use of light AWS checks where documented

Compensation

  • Service members participating in DOW SkillBridge programs continue receiving their military compensation and benefits, while industry partners provide industry exposure, civilian training, and work experience.

Benefits

  • Become comfortable with light AWS concepts used in support (e.g., basic console navigation, checking service health, understanding environments)
  • Service members participating in DOW SkillBridge programs continue receiving their military compensation and benefits, while industry partners provide industry exposure, civilian training, and work experience.

Company info

  • Hypori Inc. provides a generous benefits package for full-time employees that includes medical, dental, and vision insurance, parental leave, and life and disability packages.
  • We also invest in our employees' futures by providing a 401(k) plan with employer-matching contributions that vest starting from your first day of employment.
  • In addition to the base compensation, Hypori also offers a performance bonus, which is primarily contingent upon company-wide performance.
  • We are dedicated to investing in the tools and skills required to be strong, collaborative colleagues and people managers to help build and retain a strong workforce.
  • Hypori is an Equal Employment and Affirmative Action Employer.
  • At Hypori, we are committed to creating and promoting an inclusive workplace that embraces differences and perspectives - making us a stronger, more successful company.
  • In doing so, we are committed to providing reasonable accommodation to applicants with disabilities where appropriate.
  • Applicants requiring reasonable accommodation for any part of the application or hiring process should contact people@hypori.com for assistance.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by law.
  • Our virtual workspace platform enables users to access enterprise apps an d d ata from a ny mobile device-with zero data on the endpoint and total personal privacy.
  • The DOW SkillBridge program is an opportunity for service members to gain valuable civilian work experience through specific industry training, apprenticeships, or internships during the last 180 days of service (or as DOW determines).
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This listing is sourced directly from Hypori Inc.'s careers page and normalized into a canonical job model.