Westcancercenter
Patient Financial Advocate - Full Time - Wolf River
Germantown, TN · Full-time
Sponsorship not specifiedDetected 12 days ago
AccessibilityCommunicationCollaborationCritical Thinking
About the role
- Our team fosters collaboration, innovation, and professional growth, ensuring that every role contributes to making a difference in patients' lives.
- Position Overview The Patient Financial Advocate serves as the primary liaison for patients regarding financial matters throughout their care experience at West Cancer Center.
- Advocates work closely with patients and internal teams to ensure affordability and accessibility to care while maintaining dignity and confidentiality.
Responsibilities
- Review and create estimates
- Coordinate patient needs with departments such as care support, nurse navigation, and revenue cycle
- Maintain professional and compassionate communication with patients regarding sensitive topics
- Perform all other duties as assigned
- Review and create estimates; explain out-of-pocket costs to patients
Requirements
- Familiarity with insurance rules (Medicare, commercial payers, referrals, and pre-certifications)
- High-level interpersonal skills with ability to navigate difficult financial discussions
- Strong understanding of patient assistance programs and pharmaceutical assistance criteria
- Minimum of 3 years of experience in medical billing, insurance verification, or financial counseling
- Experience with a healthcare information system required
- Excellent verbal and written communication
- Critical thinking and analytical skills to assess insurance benefits and financial options
- Ability to explain insurance coverage and billing responsibilities clearly to patients
- Empathetic, courteous, and detail-oriented approach to patient financial counseling
Benefits
- Conduct initial and ongoing evaluations of insurance coverage and benefit verification
- Utilize community resources to support non-medical patient needs
- Comprehensive benefits package.
Company info
- Serve as the primary financial point of contact for patients throughout their care
- Assist with financial assistance and charity application processing
- Obtain patient signatures for ABNs or assistance applications when applicable
- Track and follow up on past due accounts and payment plans
- Refer patients to external financial resources as needed
- Meet or exceed productivity and collection benchmarks
- At West Cancer Center, we are dedicated to providing compassionate, patient-centered care while advancing groundbreaking research.
Apply directly at Westcancercenter →Create a free account for alerts like thisView Westcancercenter immigration profile
This listing is sourced directly from Westcancercenter's careers page and normalized into a canonical job model.