Rain
IT Systems and Automation Engineer
New York, NY
Sponsorship not specifiedDetected 14 days ago
JavaScriptPythonRESTAgentic AIIncident ResponseComplianceNegotiationVendor ManagementProcurementInventory ManagementSystems Engineering
About the role
- ABOUT THE COMPANY Rain makes the next generation of payments possible across the globe.
- We're a lean and mighty team of passionate builders and veteran founders.
- Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more.
Responsibilities
- IT support, Services and Vendor management
- Own day to day end user support across hardware, software, accounts and access requests, serving as the primary point of contact through Console helpdesk and Slack.
- Improve and document IT processes, including workflows, runbooks and onboarding guides, and drive down recurring ticket volume.
- Manage the SaaS portfolio, including licenses, renewals, enterprise tier upgrades and rightsizing spend.
- Lead vendor management and vendor security reviews, evaluating new tools, negotiating pricing and terms and onboarding approved vendors.
- Design and build automation that eliminates manual toil across IT, HR and security, from simple scripts to agentic AI workflows.
- Write and maintain scripts and lightweight internal integrations in Python and JavaScript to connect platforms that lack native integrations.
- Build AI assisted helpdesk deflection and self service flows that resolve common requests automatically and route the rest with context attached.
- Document all automation processes, system architecture and Okta configurations thoroughly so the work is maintainable and knowledge transfers cleanly.
- Support SOC 2 Type II, PCI DSS and GDPR efforts, including evidence collection, access reviews and control monitoring using tools such as Vanta.
Requirements
- Scripting and automation proficiency in Python and JavaScript for API interaction and system management.
Nice to have
- Experience in fintech, payments or another regulated and high compliance environment.
- Experience with agentic AI tools and building AI powered internal workflows.
- Vendor negotiation and SaaS cost optimization experience.
- If you'd like to work with others in an office feel free to come in.
- We want everyone to be able to work in the environment in which they are their most confident and productive selves.
- Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services.
- Team summits ✨ Summits play an important role at Rain!
- Expect team and company offsites both domestically and internationally.
Benefits
- Unlimited time off 🌴Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
- Flexible working ☕ We support a flexible workplace, if you feel comfortable at home please work from home.
- New Rainmakers will have a stipend to create a comfortable atmosphere at home.
- Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.
- Retirement goals💡Plan for the future with confidence.
- Equity plan 📦 We offer every Rainmakers an equity option plan so we can all can benefit from our success.
- Health and Wellness 📚 High performance begins from within.
- Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
- Own IT asset and inventory management across all offices, tracking hardware through its full lifecycle from procurement and assignment to refresh and retirement, with an accurate inventory
Company info
- Rain makes the next generation of payments possible across the globe.
- We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient.
- You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more.
- If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk.
- We believe in an open and flat structure.
- You will be able to grow into the role that most aligns with your goals.
- Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
- We offer a 401(k) with a 4% company match.
This listing is sourced directly from Rain's careers page and normalized into a canonical job model.